364 Employee Reviews (View Most Recent)

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Good Company - But Stuck in 3 to 4 Years of Sr. Mng Turn over that is stunting their Growth

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Principal ARCHITECT, VICE PRESIDENT  in  Cranston, RI
Current Employee - Principal ARCHITECT, VICE PRESIDENT in Cranston, RI

I have been working at Citizens Financial Group full-time for more than 5 years

Pros

Good People to work with
Good amount of Vacation time
A lot of remote/work from home opportunities

Cons

IT System Landscape is very dated 20+Years old in some cases. This makes implementing change a Challenge.
Recent Out Sourcing of work to Accenture has failed and left the remaining FTE and Contractors stretched very thin and over worked. It also exposed CFG to a large Gap of SME knowledge as many of the systems are not documented.
High Contractor to FTE Ratio makes delivering any change at least 2 times more expensive.
Constant Turn over in Sr. Mng and Direction.
RBS and the UK government have Stunted their ability to direct change.
Recent IPO announcements an cuts in 2104 pressure are beginning to drive Sr. Talent out of the organization.

Advice to ManagementAdvice

Force the BL and Exco Team to make Technology Investment in the Back Office like BPM, Imaging, and Reporting.
Make Customer Master data the largest priority in 2014, as almost all servicing and regulatory change is directing us to service in a customer centric fashion.
Stop letting Projects drive the Base technology descions related to BPM, Imaging, Mobile, and Data Investments. If you invest in these technologies as stand alone investments driven by IT, once the plumbing is upgraded all Project costs will come down over time as Design & Hardware builds will reduce in scope.

Doesn't Recommend
Negative Outlook
Approves of CEO

Other Reviews for Citizens Financial Group

  1.  

    Great experience but low pay and not much opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker  in  Rochester, NH
    Current Employee - Personal Banker in Rochester, NH

    I have been working at Citizens Financial Group full-time for more than a year

    Pros

    Good work/life balance
    Nice people
    The goals are definitely attainable

    Cons

    Pay is not good
    company culture is changing in a bad way

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Things are changing, and not for the better.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Personal Banker  in  Wilmington, DE
    Current Employee - Senior Personal Banker in Wilmington, DE

    I have been working at Citizens Financial Group full-time for more than a year

    Pros

    Decent Salary, Great Co-workers, great customers.

    Cons

    Upper management is only sales focused, poor work/life balance. Always finding ways to cut your incentive or pay.

    Advice to ManagementAdvice

    Continue to focus on customer service. Your employees want to help customers and clients, and your back up and support is needed. We are not receiving the proper support to do our job as well as we could.

    Recommends
    Negative Outlook
    Disapproves of CEO
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