Citizens Financial Group
2.6 of 5 298 reviews
cfgcareers.com Providence, RI 5000+ Employees

298 Employee Reviews (View Most Recent)

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A good bank with big hurdles.

In Store Banker (Current Employee)

I have been working at Citizens Financial Group full-time for more than 3 years

ProsBenefits package, ability to move up or around, lots of support from back office staff in various departments. Citizens is a good bank to work for. However, there have been a lot of top level changes which has lead to some uncertainty.

ConsCompensation is lower than industry average (simply based on my own research), managers are promoted based on selling - which can lead to great sales people making poor regional managers. There has been a lot of turnover lately and it seems like the Massachusetts area is in flux.

Advice to Senior ManagementRespect and retain your talented employees.

Yes, I would recommend this company to a friend

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  • Culture & Values
         
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The Truth About Citizens Bank

Personal Universal Banker (Current Employee)
Boston, MA

I have been working at Citizens Financial Group full-time for more than a year


Pros: -pay is great, tuition reimbursement, good benefits and vacation -many promotions and a variety of products to sell, product is easy to sell once you find… Cons: -systems and technology are outdated (but do you really wanna be replaced by mobile deposit? lol) -customer service line/phonebank doesn't work in sync with the… Advice to Senior Management: I'm looking at other reviews and people are slandering this company, complaining. What a shame. I come from a retail sales background. To be quite… Yes, I would recommend this company to a friend More

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  • Disapproves of CEO

 

Things are changing, and not for the better.

Senior Personal Banker (Current Employee)
Wilmington, DE

I have been working at Citizens Financial Group full-time for more than a year


Pros: Decent Salary, Great Co-workers, great customers. Cons: Upper management is only sales focused, poor work/life balance. Always… Advice to Senior Management: Continue to focus on customer service. Your employees want to help customers and clients, and your back up and… Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company… More

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