Citizens Financial Group

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Acquisition

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Personal Banker in Boston, MA
Former Employee - Personal Banker in Boston, MA

I worked at Citizens Financial Group part-time (more than a year)

Pros

Work life balance, pay, peers

Cons

Antiquated systems, people, corporate mentality

Advice to ManagementAdvice

You drive sales or customer satisfaction. Pick one. You force accounts on us to force on customers and wonder why it negatively impacts the satisfaction scores.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

441 Other Employee Reviews for Citizens Financial Group (View Most Recent)

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  1. 1 person found this helpful  

    Good Company - But Stuck in 3 to 4 Years of Sr. Mng Turn over that is stunting their Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal ARCHITECT, VICE PRESIDENT in Cranston, RI
    Current Employee - Principal ARCHITECT, VICE PRESIDENT in Cranston, RI

    I have been working at Citizens Financial Group full-time (more than 5 years)

    Pros

    Good People to work with
    Good amount of Vacation time
    A lot of remote/work from home opportunities

    Cons

    IT System Landscape is very dated 20+Years old in some cases. This makes implementing change a Challenge.
    Recent Out Sourcing of work to Accenture has failed and left the remaining FTE and Contractors stretched very thin and over worked. It also exposed CFG to a large Gap of SME knowledge as many of the systems are not documented.
    High Contractor to FTE Ratio makes delivering any change at least 2 times more expensive.
    Constant Turn over in Sr. Mng and Direction.
    RBS and the UK government have Stunted their ability to direct change.
    Recent IPO announcements an cuts in 2104 pressure are beginning to drive Sr. Talent out of the organization.

    Advice to ManagementAdvice

    Force the BL and Exco Team to make Technology Investment in the Back Office like BPM, Imaging, and Reporting.
    Make Customer Master data the largest priority in 2014, as almost all servicing and regulatory change is directing us to service in a customer centric fashion.
    Stop letting Projects drive the Base technology descions related to BPM, Imaging, Mobile, and Data Investments. If you invest in these technologies as stand alone investments driven by IT, once the plumbing is upgraded all Project costs will come down over time as Design & Hardware builds will reduce in scope.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Good pay and benefits; sub par corporate culture; too much bureaucracy; management shows very little backbone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Financial Group full-time (more than 3 years)

    Pros

    Good benefits; decent work/life balance

    Cons

    Lack of leadership from middle management; everyone is out for themselves; very widget driven

    Advice to ManagementAdvice

    Don't just be a 'yes' person and relay messages down the corporate ladder; go to bat for your team; lead selflessly.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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