There are newer employer reviews for Citizens Financial Group

 

Unfortunately customer satisfaction takes a back seat.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Personal Banker  in  New Castle, PA
Current Employee - Personal Banker in New Castle, PA

I have been working at Citizens Financial Group full-time for more than a year

Pros

Somewhat reachable incentive program, healthcare, PTO

Cons

Very micromanaged, sales goals can be unrealistic, cliques, no work/life balance, customer often are taken advantage of

Advice to ManagementAdvice

Focus more on the customers and less on pushing products on people who don't truly need them...you've already lost half a billion to that type of behavior on a previous class action lawsuit.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

383 Other Employee Reviews for Citizens Financial Group (View Most Recent)

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  1.  

    Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Branch Manager
    Former Employee - Assistant Branch Manager

    I worked at Citizens Financial Group full-time for more than 3 years

    Pros

    Anyone can get a job at Citizens.

    Cons

    The object is to meet and exceed goals. The bonus plan is dictated by customer service scores. If you score below 87% you lose 30% commission. The area of opportunity is that you can't deliver guidance to the colleague who is not following the process because you do not know who the colleague is that the score was affected by. So the entire staff pays for that one colleagues mistake. There would be more accountability if we new who the colleague was. Additionally if customer service is a big factor. Have that in the policy. 1st strike from the colleague holding the team down, verbal and so on. So technically commissions were cut.
    High turn over

    Advice to ManagementAdvice

    Support your management team. Visit the branch's that are struggling not 1 hr or 2 hrs. Stay for a few days.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Great Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller  in  Fairhaven, MA
    Current Employee - Teller in Fairhaven, MA

    I have been working at Citizens Financial Group part-time for more than a year

    Pros

    Great opportunity for growth throughout the company. Provides you with many talent development options.

    Cons

    Salary should be higher for dealing with the public. Many people at times are not nice.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Citizens Financial Group

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