Citizens Financial Group

  www.cfgcareers.com
  www.cfgcareers.com
There are newer employer reviews for Citizens Financial Group

 

Unfortunately customer satisfaction takes a back seat.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Personal Banker in New Castle, PA
Current Employee - Personal Banker in New Castle, PA

I have been working at Citizens Financial Group full-time (more than an year)

Pros

Somewhat reachable incentive program, healthcare, PTO

Cons

Very micromanaged, sales goals can be unrealistic, cliques, no work/life balance, customer often are taken advantage of

Advice to ManagementAdvice

Focus more on the customers and less on pushing products on people who don't truly need them...you've already lost half a billion to that type of behavior on a previous class action lawsuit.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

411 Other Employee Reviews for Citizens Financial Group (View Most Recent)

Sort: Rating Date
  1.  

    Terrible work life balance! All sales!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Teller in Erie, PA
    Current Employee - Senior Teller in Erie, PA

    I have been working at Citizens Financial Group part-time (more than 8 years)

    Pros

    Decent compensation and PTO time.

    Cons

    It doesn't matter to them how long you've worked for the company or how many hours you're supposed to work. They will tell you at 4 that you're working until 7 because a zero day in checking accounts is "unacceptable". I've work for the company for 9 years and always have met my sales goals yet was told by my regional manager that I'm easily replaceable because I need to pick my child up ONCE a week before 5....and I'm part time!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Acquisition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker in Boston, MA
    Former Employee - Personal Banker in Boston, MA

    I worked at Citizens Financial Group part-time (more than an year)

    Pros

    Work life balance, pay, peers

    Cons

    Antiquated systems, people, corporate mentality

    Advice to ManagementAdvice

    You drive sales or customer satisfaction. Pick one. You force accounts on us to force on customers and wonder why it negatively impacts the satisfaction scores.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Citizens Financial Group

Work at Citizens Financial Group? Share Your Experiences

Citizens Financial Group

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.