There are newer employer reviews for Citizens Financial Group

 

Excellent experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Citizens Financial Group full-time for more than a year

Pros

Excellent leadership, can be developed to higher positions

Cons

incentive system need to be improved

Advice to ManagementAdvice

improve incentive system

Recommends
Positive Outlook

378 Other Employee Reviews for Citizens Financial Group (View Most Recent)

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  1.  

    Perks were great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller  in  Wyncote, PA
    Former Employee - Teller in Wyncote, PA

    I worked at Citizens Financial Group full-time for more than a year

    Pros

    Ballpark Banking was great, Phillies tickets were a plus, benefits were good, regional managers really listened.

    Cons

    Its not what you know but who, branch level managers are petty and don't really give you the opportunity to practice what you've been trained on.

    Advice to ManagementAdvice

    Your goals are sometimes rediculous especially for smaller branches that rarely get new customers. Also, there should be a career path set for employees. No one has the desire to be a teller forever. Please fix CAL, you call them 4 times with the same question you get 4 different answers

    Recommends
    No opinion of CEO
  2. 2 people found this helpful  

    One of the worst employers I have ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Teller  in  Philadelphia, PA
    Former Employee - Senior Teller in Philadelphia, PA

    I worked at Citizens Financial Group full-time for more than 3 years

    Pros

    It's hard to think of something good to say... no, I actually cannot think of one thing. If you haven't watched the documentary on RBS in the UK (the company that owns Citizens), I'd highly recommend it to get an idea of the type of culture upper-management is promoting.

    I had relatives that worked in other retail branches that are (thankfully) no longer employed by CFG, so I can now say what I really think.

    Cons

    Where to begin...

    -- Zero Class:

    One of my relatives recently retired after working at the same branch for 15+ years... they told her to work the weekend AFTER her official retire-date (which she told them about a month in advance) because she "wouldn't be doing anything anyway", and her big send-off was a "GOODBYE!" on the employee schedule the week she was leaving. What a nice way to send someone into retirement after 15+ years of service.

    Regional Manager talked to another of my relatives, a teller with 2 years experience, like she was a child -- asked her "Do you understand how a checkbook works?" because there was an outstanding balance on her LOC. Branch Manager yelled in her face and embarrassed her in front of customers.

    -- Branch Management:
    managers in retail branches and regional directors are extremely unprofessional (I've worked at 2 or 3 different branches and dealt with multiple regional managers, so I have a good sense of the overall culture, not just for 1 branch).

    -- Development:
    Peers and managers do just enough to get by, no initiative takers or outside-the-box thinkers; this culture and work ethic permeates down to the newest hire

    -- High Pressure Sales Environment:
    managers push tellers to sell products that are lackluster and add no benefit for the customers we service; just selling customers something for the sake of selling. If you don't hit your "sales goals" each quarter, you are given warnings and can be terminated. Tellers aren't sellers, they're there to take deposits and maintain customer accounts. Terrible business model.

    -- Office Politics:
    highly political environment; e.g. someone who did 10x less work than I did was promoted over me because he was a favorite of the branch manager. I'm glad now that I didn't get promoted.

    I'd go on, but this is getting ridiculously long.

    Advice to ManagementAdvice

    Stop treating your employees like dirt; hire professionals that can manage people without all the politics. Invest in your employees (time and money). Pay your people more so they can serve your customer better, instead of spending millions on candy that customers couldn't care less about.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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