Claire's Stores
2.7 of 5 245 reviews
www.clairestores.com Hoffman Estates, IL 5000+ Employees

245 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

1 person found this helpful  

Stressful.

Store Manager (Current Employee)
Oklahoma City, OK

I have been working at Claire's Stores full-time for more than 5 years

Pros* The discount is great.
* Working in such a young environment will help you stay on top of middle school trends, if you're into that.
* There is definitely room for advancement due to high turn over.
* After you work at Claire's for a while, every other job will seem amazing and easy.
* Ear piercing can be fun.
* If you have a good team, the work environment can be fun and energetic.

Cons* No breaks. You work by yourself almost at all times. If you do happen to get a lunch, it's almost never the amount of time you're supposed to get. This is something that you get used to after a while and it will be a pain to explain it to new employees who are used to the companies they work for following labor laws.

* Too many tasks to perform simultaneously. Often during an eight hour shift by yourself, you will be expected to put out 4-15 boxes of shipment (and at our store we were not supposed to have shipment on the floor while we had customers), perform customer service tasks, pierce ears, watch shoplifters (of which there are MANY), answer the phone, fill out paperwork (again, not in front of customers), and rearrange the store (also something we weren't supposed to do if a customer was in the store). We were also expected to be able to rummage through the bins in the backroom to find things for customers, but also not supposed to leave the sales floor if we had customers. There were a lot of conflicting directions issued by upper management and store management was just supposed to figure out how to get it done.

* Employees are told to greet every customer using a canned phrase and offer a basket immediately upon their entering the store. Some people want time to look around when they come in before having a basket thrust upon them. In addition, the scripted greetings make it very hard to be sincerely excited about helping customers. They make you sound fake to the customers and you will get tired of saying the same thing over and over.

* No payroll hours in order to get things finished. Management is often expected to work overtime, six days a week, sometimes twelve hours a day (mandatory during holidays) on a laughable annual salary that pays for 40 hours a week. I got anywhere from 90 to 120 hours a week in payroll. Even 120 - my 40 = 80 hours to use for the rest of the staff. Other stores had to make do on less.

* As interesting as ear piercing was, it was also a highly stressful part of the job. Often I would find myself trying to talk a little girl into getting her OTHER ear pierced after I'd already finished one while the phone was ringing in the background, customers were starting to form a line to check out, and shipment was being delivered. During Planogram!

* The pay I was authorized to offer to third keys and assistants was really ridiculous. Honestly, I'm surprised I ever found anyone of quality with that low pay rate.

* TINY stores. I would pull a few of the smaller fixtures off the floor to get it in compliance with ADA and my DM would come by and force me to set them back up. I could barely get through some areas of my store when it was completely empty, much less on a Saturday when the store was full of people. Strollers and wheelchairs? Forget about it.

* I had two DMs during my time with Claire's. One of them was constantly around, trying to hire people for my store that I didn't need and had no hours for, coming by when I wasn't working to change things against Planogram because she had looked at the wrong store plan, and constantly introducing more paperwork to send her. The other one I never saw OR talked to (except on the nightly calling in of numbers) until it was time for someone from upper management to make their annual visit to our district. Then she would be in the store, trying to figure out what was going on and bossing everyone around badly.

Advice to Senior ManagementPlease get realistic about what you expect from your employees. If you're going to continue to demand so much, at least pay them more. I wish we could get some of the upper management (above DM) into the stores to work by themselves for a few weeks.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Okay to start but don't transfer.

Third Key Holder (Former Employee)
Yuma, AZ

I worked at Claire's Stores part-time for more than a year


Pros: The discount is one of the best I have seen. I had an amazing boss, who pushed me and made me better The… Cons: I requested a transfer and it was granted to me but the lead manager at the new store never worked me and I was forced… Advice to Senior Management: Make sure HR answers their voice mails, when I had my transfer issue I could not get a hold of the HR… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Absolute WORST job I have ever had.

Assistant Store Manager (Former Employee)
Minneapolis, MN

I worked at Claire's Stores full-time for less than a year


Pros: - Get to pierce ears - Nice discount on items - Work… Cons: - Very LOW payroll - Training system is a joke - Constantly being told you're "watched" by the District Manager - Stupid daily tasks that are unnecessary - Working… Advice to Senior Management: I was the assistant manager, and I would like to advise my manager and district manager… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

There are newer reviews on Claire's Stores.

Worked for Claire's Stores? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Claire's Stores reviews and ratings — including employee satisfaction and approval rating for Claire's Stores CEO James D. Fielding. All reviews posted anonymously by Claire's Stores employees.