There are newer employer reviews for Claire's Stores

 

Not a good career choice

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Assistant Store Manager
Current Employee - Assistant Store Manager

I have been working at Claire's Stores full-time for more than 3 years

Pros

Ear piercing, although some families are difficult!
Cute kids, most of the time!
Always busy, never bored.
Great vacation hrs

Cons

Overload of work
Poorly paid regardless of past experiences! Third Keys are paid the worst & have a lot of responsibles, some being paid only a dollar more than sales associates!
Under pressure to achieve every goal you are given, ep, ads, upt, sales, cashwrap, etc......
Not always appreciated
Micro managed
On your own a lot without a break
Inadequate hours to achieve tasks, visuals, markdowns etc.... Super woman is not real!!
10 for 10, the worst! Customers are dumb, constantly repeating an explanation of promo!
Customers complain about almost everything & will report you to Company of their 'bad' experience even though you were following policy!!

Advice to ManagementAdvice

Communication is the worst, DSM does not follow up with phone calls until a few days later!
Managers 'run' to DSM with almost every problem, GROW UP!!

Doesn't Recommend
Neutral Outlook
No opinion of CEO

305 Other Employee Reviews for Claire's Stores (View Most Recent)

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  1. 3 people found this helpful  

    Think twice Its not the fun filled atmosphere they lead you to believe.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  North Chicago, IL
    Former Employee - Store Manager in North Chicago, IL

    I worked at Claire's Stores full-time

    Pros

    Benefits excellent, Pay fair, a learning experience

    Cons

    7 to 8 hr shifts alone. Tasks piled one on top of the other with no help and no payroll to get the job done. In a typical day you have to drive to the bank verify deposits check paper work from the closing the night before, tag promos as directed through email, process damages, fix everything that has been broken by customers, clean store fix fixtures and wall displays that have been torn apart, process and get all in coming receipts to the sales floor. fill the floor from back stock clean windows as needed which is daily, Greet every customer sell to every customer check out every customer, process customer returns answer the phone, perform ear piercings monitor store for shoplifters which many times out number paying customers. Train and develop staff most of who you see less than an hour a day. Recruit new talent. All on a 105 payroll hours or less for an average volume store. Up for the challenge ? There's more 200 plus pages for every planogram with 15 pages of verbage that you have to decode because it is erratically and illogically written, pre-plan the floor sets. Floor sets you are given 3 to 6 payroll hours to execute them floor sets are to be done after hours which you have to work the day of and stay after to do the floor set this means a 10 hr day or more. There are even planograms for the backrooms because they assume you are not intelligent enough to manage your backrooms. Mark downs are very labor intense and you are given 2 to 4 payroll hrs to mark down the store and all back stock. Mark out of stock which you must scan everything in your back room is 2 to 3 payroll hrs. Weekly tasks include schedules paperwork and performance plans. Still interested? There's more store managers every month must preform a PM visit you don't get paid for these you are to deduct this time from your 40hr schedule. However you must not leave early or come in later. the hours are very clear. Whats a Pm visit it is an hour of your time spent spying on your employees in order to catch them stealing. While internal theft happens they all know of the policy therefore if one were to steal they don't do it during the closing hours cause they know you maybe watching. Then there is the question of breaks, Answer you don't get one and you can't leave 1/2 hr early to compensate for not having one. Don't count on using the bathroom either. You must be in the store till 6pm for an opening shift. Over time NO! The company does not want to pay it and if you go over your allotted 40hrs be prepared to hear about it and then some. 9 out of 12 months are blackout periods, vacation requests must be made a minimum of 3 months in advance and have to be approved, so make no long term plans. Holidays you don't get paid the company makes a mandatory schedule you must follow so that a holiday is your scheduled day of. Pay scale is laughable for the amount of responsibility. Assistant managers are paid 2.00 above minimum wage 3rd keys 25 to 50 cents above minimum and associates minimum wage. Store managers do better but again for the work load and responsibility the pay is well below other retailers. raises 11 cents to 24 cents per hour annually. Still want to work for Claire's? Upper management, Oh what a joy these people are, in general they are rude inappropriate and trained to criticize in a nonconstructive manner . DM's offer little to no assistance, They are often rude and condescending, expect to leave a lot of voice mails that will not get answered. The DM will micro manage you to death, making your job even more difficult and task heavy. . The RM comes once or twice a year and the biggest pleasure of the visit is when they leave. It is criticism from enter to exit. The one I dealt with was rude and did not conduct themselves in an appropriate manner conducive to business. So you want to work for Claire's? I will say that my time management organizational and multitasking skills have become sharper than ever. Claire's on your resume is a huge dark cloud. Other retailers do not take Claire's experience as good experience. Now that Claire's has gone public with stock don"t waste your precious money they have a long shaky financial history. Product is low quality and always a variation on the same thing
    Labor laws do not exist in Claire"s They are ignored.

    Advice to ManagementAdvice

    Start over communicate on all levels retrain and teach your people to put value in those that work hard everyday to make your corporation profitable. Empower your stores to do better by giving them the tools to get the job done right, starting with payroll allocation. Your biggest loss is the lack of productive communication from the top down and from the bottom up.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager  in  Jacksonville, FL
    Former Employee - Retail Store Manager in Jacksonville, FL

    I worked at Claire's Stores full-time for less than a year

    Pros

    Only 40 hour weeks but still salary pay and benefits.

    Cons

    Single person shifts, not enough payroll to really train your people.

    Advice to ManagementAdvice

    Update technology. Improve training methods.

    Recommends
    Positive Outlook
    Approves of CEO
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