There are newer employer reviews for Claire's Stores

1 person found this helpful

Lackluster Company

Former Employee - Store Manager in North Chicago, IL
Former Employee - Store Manager in North Chicago, IL

I worked at Claire's Stores full-time (more than 5 years)

Pros

Easy sells due to Claire's branding, good ear piercing experience, merchandising the product is fun, customer service opportunities, can get closer with staff due to down time, store discounts are generally around 50%, great benefits, a low amount of work hours, tons of signs to set.

Cons

Low pay with extremely low raises, the hiring of extremely young and inexperienced Store Managers and District Managers, lack of integrity with the DM's, upper mgmt. not answering their phones, not straight forward with the planogram sets, emotional regional who acts extremely unprofessional, unorganized DM's, micromanagement to its fullest, stores are super empty on the weekdays so it gets boring,not enough work to do when a set isn't happening, no cameras,hard to take vacations, very political,the Claires low volume and low square footage stores look poor on a resume.

Advice to ManagementAdvice

Pull people into the company with integrity and a decent amount of retail experience. It's not right to have the SM's take the fall for the young and inexperienced DM's who are really still learning the job being that its their first DM position in their life.

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  1. 1 person found this helpful

    overworked understaffed and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Claire's Stores full-time (more than a year)

    Pros

    very good insurance - good vacation time

    Cons

    expected to do unreal amount of work with unreal deadlines...work is acceptable load if they give you enough hours to staff your store to complete it but you spend 95% of the time alone unable to take breaks unable to complete deadlines etc.
    In one months time you are expected to do monthly markdowns, change the planogram and signs in the door daily with BIG wall/floor changes every month, sometimes doing one thing and redoing the same thing back to original within one week (all with approximately 3 hours of having two people in the store and 5 by yourself). You are also supposed to print analyze and coach employees on all metrics of the store such as this unbelievable goal of an 18 dollar ADS (average dollar sale) when you have "10 for 10" clearances every day of the week and accepting 20% coupons for total purchase at the Outlet Stores. You are also supposed to unpackage and put out shipment within 24 hours, pierce ears, open locked body jewelry cabinets, insane amount of paperwork and loss prevention when you are alone in the store all the time.

    Advice to ManagementAdvice

    More hours for staff less micromanaging by DSM

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful

    Love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Claire's Stores full-time (more than 5 years)

    Pros

    love the environment and customers! Easy fast pace... everyone is friendly

    Cons

    none that I can think of

    Recommends
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for Claire's Stores

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