Claire's Stores

  www.clairestores.com
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279 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Disapproves of CEO

1 person found this helpful  

Lack of customer service and poor training

Assistant Store Manager (Current Employee) Chicago, IL

ProsDiscount, rewarding when it comes to customers, friendly staff

ConsTerrible management staff, lack of training for all employees, poor communication, DSM and RSM are useless and do nothing to help you out, doesn't promote from within company, over work employees, high turnover rate, for little pay for all the work you put in, constantly cuts payroll hours which leaves one employee to run the store for 8+ hours without taking a lunch break.

Advice to Senior ManagementI wish I had more pros to say about this company but unfortunately I don't. This company used to be a fun and exciting place, but over the last couple of years this company has gone down hill. Claires is spending more money on opening new stores than actually spending money on their employees moral. I have seen so many excellent employees leave this company because they are treated so poorly. Most of the management staff are poorly trained and this due to the fact that the company spends so little time on training its employees. Whem I first started out a member of management had to go through 2-4 weeks of training, depending on the position. Now it less than 20 hours of training! This company is setting their employees to fail. On top of being poorly trained as a manager, your expected to run the entire store by yourself for countless hours, most of the time without taking a lunch. The company doesn't care if you need coverage or need a break. All they care about is making sure that they are making money, while over working and under paying you. Dont bother addressing these issues to your DSM. They will not help you out. Don't expect to get promoted for all your hard work that you have done by yourself, because Claires rarely promotes within. I have seen soo many talented individuals that should have been promoted but weren't. Which eventually causes them to leave for better opportunities. This company doesnt care about the overall well being of its employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    overworked understaffed and underpaid

    Manager (Current Employee)

    I have been working at Claire's Stores full-time for more than a year


    Pros: very good insurance - good vacation time Cons: expected to do unreal amount of work with unreal deadlines...work is acceptable load if they give you enough hours to staff your store to complete… Advice to Senior Management: More hours for staff less micromanaging by DSM No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Love it

    Manager (Current Employee)

    I have been working at Claire's Stores full-time for more than 5 years


    Pros: love the environment and customers! Easy fast pace... everyone is… Cons: none that I can think of Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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