There are newer employer reviews for Clarabridge

2 people found this helpful  

High growth, market leader, going through growing pains. Fantastic performance this year. Trying to figure the future

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Clarabridge full-time (more than 3 years)

Pros

Commitment to employee education and training. New employee bootcamp. Relatively rapid promotions. Market leader in the rapidly growing customer experience space. Excellent customer relationships with its customers. Kick ass sales force. Highly committed services, technology, marketing functions key to company success. A company with a lot of passions (good and bad).

Cons

Management has not operated as a team recently. There appear to be conflicts regarding company direction (sell, grow) this past year that have leaked into the larger employee population and created a sense of confusion on company strategy. Internal company communication has also suffered as a result.

Advice to ManagementAdvice

Figure out who your keepers are. Bring them close. Get rid of the negative energy. Bring on new leaders who can complement the strong people you have and take the company to the next level. You have a fantastic company, people, and technology. You will succeed with decisive and forward leaning leadership. Act fast. It is not too late. Make this the great company it deserves to be.

Recommends

31 Other Employee Reviews for Clarabridge (View Most Recent)

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  1. 1 person found this helpful  

    Enjoyable place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Clarabridge full-time (more than an year)

    Pros

    Near Reston Town Center. Metro access will soon be available. Free sodas. Free snacks at least once a week. Company sponsored get togethers.

    Cons

    Appears there is a retention problem with employees. The turn over rate is higher than I would like. They do have a new HR coordinator that does seem to care more than the one prior. Hopefully, this works out the turnover situation.

    Advice to ManagementAdvice

    Probably need to figure out what is going on with the turnover.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 5 people found this helpful  

    Spiraling out of Control

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Clarabridge full-time (more than 3 years)

    Pros

    There used to be a lot of reasons to work at Clarabridge but we seem to be going downhill in a big way. Some of the reasons included the people, the environment, company trips, free snacks and drinks (still have these). Now, management huddles in their offices all day and isn't in touch with what we want. The hope of a trip isn't enough anymore for us to want to stay.

    Cons

    The Management team seems more focused on their own needs and how they can force us to believe what they want. There is no one to trust anymore. You never know when you might be fired and they seem to take care of the ones that aren't really doing anything and there are alot of secrets. We used to feel like they cared about what we want but now we know the truth. The Management Team doesn't get along and they all talk to us about each other. CEO is unfocused, isn't in touch with reality and is too nice. Leader of Sales...well, we aren't sure what he does all day. Leader of Services is in a bad mood alot and stomps around. CFO works about 2 hours a day. CTO is the only one worth anything. Most employees are looking for new positions outside the company but hoping they will sell first so we can get what we earned.

    Advice to ManagementAdvice

    Sell the company already

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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