Clarabridge

  www.clarabridge.com
  www.clarabridge.com
There are newer employer reviews for Clarabridge

1 person found this helpful  

It Doesn't Get Much Better!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Clarabridge full-time (more than 3 years)

Pros

Simply put, this company is amazing; and the commitment from leadership to both employees and customers is unequaled. I have enjoyed the challenges and rewards since I started and believe there is a ton of opportunity for growth as the CEM Analytics space is maturing.

Cons

Lots of changes over the last 12 months have been tough for some and has resulted in turnover in sales and services. Laggards wash out quickly. Travel can be burdensome, but the company is pretty flexible when it comes to working from home.

Advice to ManagementAdvice

Let some of the dust settle before implementing too many changes in early 2013 and continue to focus on customer satisfaction...it's working and working very well.

Recommends
Positive Outlook
Approves of CEO

33 Other Employee Reviews for Clarabridge (View Most Recent)

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  1. 6 people found this helpful  

    Very poor sales leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales - Account Executive in Reston, VA
    Current Employee - Sales - Account Executive in Reston, VA

    I have been working at Clarabridge

    Pros

    Great product - will grow rapidly despite lack of sales strategy
    Some very nice people to work with
    Team environment, most are willing to support you with opportunities
    Start-up culture

    Cons

    Technically sales lead
    Unrealistic technical expectations on sales staff
    Sales management are not from an software or services background
    Boot camp is taken far too seriously
    Parent / child relationships

    Advice to ManagementAdvice

    Replace sales management - Current leaders from recruitment and telco background
    Focus more effort on communicating business value not functions and features
    Greater support to sales required to cover technical elements of the solution

    Doesn't Recommend
    No opinion of CEO
  2. 4 people found this helpful  

    Suffers from morale issues; unfair/unequal treatment of employees overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Executive in Reston, VA
    Former Employee - Sales Executive in Reston, VA

    I worked at Clarabridge

    Pros

    Clarabridge has little competition right now so they are able to grow the business more easily. Their numbers are great because there is very little head-to-head competition, so customers looking for customer experience management solutions won't find too many beyond Clarabridge.

    Cons

    If a more formidable competitor were to evolve in this space, their sales would absolutely suffer. Also this company has a kind of distant management style that's hard to warm up to. There's a lot of "rah-rah-rah" going on but it just doesn't feel real. Also, in sales, they use an industry vertical approach, which means some sales reps will naturally be more successful than others. (I.e., retail eats up customer experience measurement tools, so the person managing the retail vertical will enjoy a higher degree of success, receive more accolades and get promoted more often than the poor (but equally-qualified) schmo responsible for the same number on a more challenging, difficult vertical.)

    Advice to ManagementAdvice

    Treat your employees equally. Correct unbalanced challenges. Be genuine with your support and concern. Hire executive-level people who really care. Empower them to ensure the morale is high on the sales team. Kick jerks to the curb.

    Doesn't Recommend
There are newer employer reviews for Clarabridge

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