There are newer employer reviews for Clarabridge
There are newer employer reviews for Clarabridge

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Helpful (4)

Don't believe the crap - this is a great company doing great things.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Reston, VA
Current Employee - Anonymous Employee in Reston, VA

I have been working at Clarabridge full-time (More than 5 years)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

Company has good vision, continues to execute well, has a market leading product, strong leadership across sales, services, finance, marketing, and technology, and for ambitious, no-drama professionals with a desire to build a great company - provides employees with fantastic career growth and opportunities. Company has continued to out compete much bigger competitors, and offers a unique "multichannel" solution for collecting and interpreting customer feedback from a wide range of customer interaction platforms - making it a natural choice for large companies across retail, telecom, technology, banking and other sectors.

Cons

Entitled whiners who expect rapid promotions after 1-2 years, perhaps after getting trophies all their lives for showing up, will be disappointed - this is a place where you earn respect, responsibility, and where your actions and commitment to follow through, creating customer and company value, working well with your peers, being constructive, and NOT whining matter. Technology is constantly being pushed to new levels of performance due to continuous "big data' requirements, more sources, and more rapid, real time processing needs. Employees need to be comfortable working at the cutting edge of business and technology innovation. Those expecting a simple, predictable work environment will be disappointed. You can't "dial it in" here.

Advice to Management

Keep building culture, You have created a "best place to work" for a reason - keep up the great efforts. Accentuate the positive, Keep hiring a mix of smart and talented people from all walks and levels of life. Build on the momentum you've created so far. And never fail to believe you've solved all problems - every day is a new challenge, competitor, market opportunity. Don't let disgruntled employees distract you from your much grander mission than theirs. .

Clarabridge Response

Jun 23, 2014 – Talent Acquisition Operations Lead

Thanks for writing! We place a high emphasis on listening and responding to the Voice of the Employee, so we’re always happy to hear what current Clarabridgers have to say about their day-to-day ... More

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  1. Helpful (8)

    Company Spiraling Downwards

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reston, VA
    Former Employee - Anonymous Employee in Reston, VA

    I worked at Clarabridge full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    For the actual content and significance of the work you do, you will make a nice salary. Add in the flexible work schedule, the copious amounts of free food left over from training and meetings, and the generally high spirits in the office (almost certainly disingenuous, but hey, who cares?), and the place can be a decent place to work.

    Cons

    Take everything that was mentioned as a pro for this job and, assuming you've been at the company longer than the 6-9 month period it takes for the coolness of a new job to wear off and assuming you aren't a mindless corporate soldier, throw it out the window. Being as no one in college has even the slightest hint at what text analytics is, the interview process is almost exclusively selling you on the work environment. They have a few levers they try to pull during the process - a lot of youth in the company, a medium-size technology corporation that operates like a fun start-up, relatively quick promotions, experience working with some of the largest companies in the world - yet they never really tell you what you'll actually be doing. As a result of this interview process, be prepared to work with a lot of individuals that really should be bagging up your recent Macy's purchase. The intelligence found in almost every employee you'll interact with is perplexingly limited. Though this could simply be a problem at all medium to large companies. Also, the state of the company preached by executives and the actual state of the company could not be more unaligned. You are bombarded from the interview process into your position at Clarabridge with constant reminders of how great Clarabridge is, how successful it is, how many deals it's closing, how much they control the CEM market space (which, of course, is self-proclaimed), how they just secured some new equity financing, and so on and so forth. Anyone with even a rudimentary understanding of corporate finance could see that, contrary to the overwhelming feeling in the office, it really doesn't seem very likely that Clarabridge is turning a profit. Especially considering that revenue growth is the only widespread corporate initiative (and a failing one), with literally no conversation about curbing the out-of-control expenses (such as hiring a VP of Training that oversees 3 people total - a manager and two employees underneath) If you are simply looking for a job with good pay, decent perks, and a somewhat fun/youthful environment, Clarabridge can be a good fit for you. All I will say is that if you are fortunate enough to have other offers or do not absolutely need the money, really take a thorough look at Clarabridge to see if it's right for you.

    Advice to Management

    Every executive should have a better sense of where the company stands in the market space. Get rid of the irrational, pom-pom waving executives (ahem, marketing), and approach corporate decisions more pragmatically. Continuously patting yourself on the back with your self-proclaimed successes does nothing to improve your current house of cards. Actually, don't bother, because I doubt that Clarabridge will last very long once it goes public, as investors will finally get a peek at those depressing financial statements. Sell your shares wisely.

    Clarabridge Response

    Jun 23, 2014 – Talent Acquisition Operations Lead

    Thank you for taking the time to open up about your experience working with Clarabridge. Creating an environment where each of our team members can flourish is the single highest priority of the ... More


  2. Poor Management Team to Support Growth of the Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Larkspur, CA
    Current Employee - Analyst in Larkspur, CA

    I have been working at Clarabridge full-time (Less than a year)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    I was able to learn about the hospitality industry via daily interactions with clients. There are some exciting changes and sale successes happening to the company.

    Cons

    Boring work, cubicle atmosphere and sometimes hard to make it through the day, juggling between multiple hats - set up platform, answer phone calls and respond to tickets. Every minute detail on the platform has to set up through 20+ internal web-based tools. Management does not show enough appreciation to hardworking employees and is cheap on salary. No bonus and promotion. Many employees went online shopping and Facebook during work.


There are newer employer reviews for Clarabridge
There are newer employer reviews for Clarabridge

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