Clarabridge

  www.clarabridge.com
  www.clarabridge.com
There are newer employer reviews for Clarabridge

5 people found this helpful  

Not a sales-driven company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Senior Acct Executive
Former Employee - Senior Acct Executive

I worked at Clarabridge

Pros

Product competitive to market. Development receptive to sales input. Successful in spite of themselves, given limited competition.

Cons

100% turnover rate in sales team over past 2 years. Senior sales execs have no idea how to sell strategically. Autocrats and technologists that think product sells itself. No appropriate channels provided to sales team to answer concerns or feedback. H.R. adds no value for this purpose. Initial training not sales-oriented, leaving new hires dependent on engineers. No real sales culture or team building.

Advice to ManagementAdvice

Professional sales management needed to grow company.

Doesn't Recommend

34 Other Employee Reviews for Clarabridge (View Most Recent)

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  1. 4 people found this helpful  

    Interesting environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Clarabridge

    Pros

    Good product with satisfied customers. Boot camp training provided for all employees that ends with unusual review by management team. Compensation provided is industry standard. CEO is willing to be an evangelist for product, but out of touch with day-to-day management and product issues.

    Cons

    Sales leadership lackluster and uninspiring. Not willing to support remote telecommuters. Too many sales management positions/ layers for small company. Culture does not promote creativity and innovation.

    Advice to ManagementAdvice

    Need professional sales management to take company to next level. Product development lags industry demands and should have more influence over outsources offshore team. Needs more professional HR approach to be relevant in today's workplace. Sales management not dialed in to market reality. Cobbles solution with partner, rather than develops. Needs to develop true SaaS approach.

    Doesn't Recommend
  2. 2 people found this helpful  

    Fast Growing and Innovative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Clarabridge full-time (less than an year)

    Pros

    This place is a leader in the CEM field. Great benefits and compensation. Not only are they working hard to impress and deliver an amazing product to their customers but they are also doing the same for their employees. Don't listen to the reviews complaining about management. The company is making sure they bring in the best and most experienced talent, it's not about personality or who you know. They acquired Market Metrix this year and though there have been some bumps with the acquisition they are working hard to make sure everyone feels valued and a part of one team. I love the people I work with. They are extremely intelligent, motivated, and some of the most dedicated people I've met.

    Cons

    With any company there are always things people wished they could change, no company is perfect; but the cons are so insignificant they're not even worth mentioning.

    Advice to ManagementAdvice

    Keep focusing on the two things that matter: your employees and your customers.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Clarabridge

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