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Proud employee but would like to see better

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Cleveland Clinic full-time for more than 10 years

Pros

Reliable employment with leader in healthcare. Good insurance, especially if hospitalized, with access to the best. A lot of extras, such as choice of lunch spots, free coffee in some areas, terrific bookstore/gift shop. Public transport at the door. Dr Cosgrove cares about communication. On site computer classes.

Cons

Inconsistency on many levels. Some people are not managed at all while others are micromanaged. Parking is expensive, even for patients. Obnoxious, bossy employees need to be reined in - they are free to pick on anyone with a lower pay grade.

Advice to ManagementAdvice

The top brass should pull all employees under umbrellas to provide consistency. For instance, secretaries/assistants are all over the place. Some were seemingly hired off the street while others are impressive - intelligent, skilled, and with years of experience. Yet, there is no differentiation with pay or raises - an awful employee has as much chance at a raise as a stellar one - it usually depends on the relationship with the manager. Job duties are not clear - secretaries hired to work specifically for physicians are often abused by nurse managers and other mid level employees. (One in my area was recently yelled at over something not even remotely part of her job description). If higher level people are off, vacant, or ineffective, secretaries often pick up the slack - with no reward (or notice). Many areas lack enough secretarial support due to financial concerns (that's the reason given), leading to dedicated ones being overworked and reporting to too many people. This scenario occurs in other positions as well - lab technicians, ITD techs, etc. At the same time, larger salaries and nice offices are given to newly hired people with confusing job titles and VAGUE job descriptions.

As others have stated, top brass needs to notice the enormous support structure that allows the hospital to function. Mid level management is dismal in some areas, with no oversight - and no recourse for employees. HR has improved lately but is still the worst I've ever seen. No access, no confidentiality. Managers frequently retaliate if an employee contacts HR. Oversight is needed not only for managers, but young/inexperienced physicians as well. Being smart and obtaining an MD doesn't automatically endow these folks with knowledge of everything under the sun. They should stick to their jobs and not attempt to "manage" or "administrate", especially if they have no experience at it. This goes double for Residents - they could learn a lot from other employees if they would drop the arrogance. Supervisory physicians either don't care or don't notice. A physician fresh out of training should not be given responsibility over programs, HR situations, etc. The culture of the institution should be reinforced upon employment - I've worked with a few new doctors who ignore how things are supposed to run and do whatever they want.

Experience/education makes no difference with mid level management. Some of the best educated are the worst at managing. Top brass should not be fooled by this. Oversight is needed to prevent favoritism and smoother work conditions for all. There is a lot of c.y.a. activity and throwing of others under the bus.

The PTO system is not fair. Amount of time off depends on years of service and pay grade, which makes no sense. It's understandable for physicians and top tier to receive more as a perk, but it's wrong for an employee with less time in and slightly more pay to have more time off than a person working next to them. Lower level employees need time off, too, but must work years to gain ground, while the aforementioned dismal managers are off every other week.

Stop picking on employees who have no desire to "advance". Even yearly evaluations are based on "plans for growth". Recognize people for steadiness and reliability vs whether they want to become the boss or not. Stop picking on employees for being slightly overweight. Focus on whether someone is doing a good job or not.

Money is spent on window dressing and non patient oriented jobs and activities. Staff areas well and take care of the support structure. Pay for the latest computer software and equipment.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for Cleveland Clinic

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    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Associate  in  Cleveland, OH
    Current Employee - Marketing Associate in Cleveland, OH

    I have been working at Cleveland Clinic full-time for less than a year

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    Life work balance
    Resources
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    Cons

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    Recommends
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  2.  

    work experience, south pointe, marymount, hillcrest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH

    I have been working at Cleveland Clinic full-time for more than 3 years

    Pros

    Of what I have seen, employee's are for the most part hard working,caring and helpful.

    Cons

    Of course there are always a few that could be more caring and helpful.
    The lower tier workers, could be paid at a rate of pay more in line with the main campus workers.

    Advice to ManagementAdvice

    Respect down the line for all workers and more of a living wage for the support staff.

    Recommends
    Positive Outlook
    No opinion of CEO
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