Pros

Benefits package is competitive. If you're just out of college or switching careers, you'll be able to survive on the salary. There were a lot of other recent college grads at the company, which basically amounted to a few like minded kids to share in the misery of the job itself. It's pretty difficult to think of 100 words worth of positive information about this company. Most of mid management were nice people with good intentions. It's not their fault that upper management seems to make decisions on a whim and couldn't care less about the rest of the employees. I'm sure mid-management was schooled on "absorb and restate" when it came time to tell employees of the newest change in direction and were subsequently pelted with criticism from their audience.

Cons

You are the definition of a corporate drone. Reading from scripts, chasing elusive and meaningless metrics, dealing with absurd requests and requirements (the term "TPS Report" will come to mind frequently), and realizing that this job will not progress you toward any meaningful career will make up the majority of your day. The brokers you call don't want to speak to you; you're considered a glorified tele-marketer. Your input on the job itself will be ignored without even the pretext of understanding. The job and all things associated with it are shockingly reflective of Office Space, except far more depressing.

Advice to Senior Management

Take a look at the best companies in America right now, and recognize the constant among them. Respect and empower the employee.