There are newer employer reviews for Coach
There are newer employer reviews for Coach

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Helpful (3)

Fun, but you need to drink the Kool-Aid."

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate in Minneapolis, MN
Current Employee - Sales Associate in Minneapolis, MN
Recommends
Positive Outlook
No opinion of CEO

I have been working at Coach part-time (Less than a year)

Pros

Managers and assistant managers are very friendly and fun. They encourage sales but in a positive yet persuasive way. The 50% off discount is a bonus. Store team receives monthly bonus if the store (not individual) reaches their sales goal (however, I think it is like an equivalent of an extra $1/hr). Easy sales to husbands without a clue and need a gift for the wife or on the side girlfriend.

Cons

Major con-they make you spend about $200-$250 on the "uniform/dress code" before you even start. You have to wear specific brands (I believe that Coach is an owner in the brands) and colors. I especially like an update from corporate that indicated that associates now had to wear the new Coach footwear but at a 50% discount. The boots/shoes are majorly expensive and required. Do not get a job here if you need extra money because 1) you have to buy new clothes before you start, and 2) the management repeatedly "suggests" that you buy a new purse/item every week with your paycheck. It is really hard to keep the money you earn and not spend it on the items. Not so much a con but a "you should know"...they pat you down and check your coat/purse after every shift. I don't steal, but it is pretty demeaning to have someone pat you down before you can leave. Also, the store makes you keep tabs on your customer spending trends and call them often to return and buy more product. On slow days the manager will hand you a list of customers phone numbers to call and remind them to come back in a spend their money. Some customers are snobby, but that is what comes with the product. Every day you will constantly hear what your personal sales goal is, where you are at...Managers will repeat it every breathe and encourage you to upsell. If you meet your goal, they create a new goal and push.

Advice to Management

I get that you want a uniform look for associates, but really you want your associates to buy your clothing products. I don't think that is fair and the company should provide the "dress code" items to the employee for free. It is evident that you are forcing employees to buy more of your products (spending more of a barely minimum wage back to the company). 50% is a great start for product discount but the purse are outrageously high. It would take a whole paycheck to buy the purse.

Other Employee Reviews for Coach

  1. Retail-wise, a great place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Columbia, MD
    Current Employee - Sales Associate in Columbia, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Coach part-time (Less than a year)

    Pros

    The people who shop at Coach make it easy to want to work there. It is a very relaxed environment as long as you know how to do your job and do it well. Product knowledge isn't too difficult in comparison to other retail locations.

    Cons

    Depending on the location you work at, the people you work with can be a hassle. It is a retail job so you occasionally get highly demanding people. It is not commission, but what they call "teamshare" where if the entire store makes above X amount each month, everyone gets a bonus dependent on the hours worked.

    Advice to Management

    Please have matching accessories with all handbags/colors. We sometimes hit a wall when it comes to this because Coach does not make them any more. Also, please make women's belts and more men's shoes (quantity-wise).


  2. Helpful (4)

    Planner

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Neutral Outlook
    Approves of CEO

    I have been working at Coach full-time (More than a year)

    Pros

    Great people, 50% off discount, fun product, strong executive leadership team, strong brand loyalty at corporate and in stores

    Cons

    There is no such thing as work life balance. Expect to put in 12+ hour days around holiday & at least eat dinner at the office a few times a month. Expect a lot of "spin" from the leadership team. Terrible communication and unclear directions are the norm. Reporting is very manual. Systems are tedious and not user friendly Little to no training Career planning is taken "seriously" at Coach, but there is no true career path conversation that includes timelines and goals in order to take the next step in your career. Very bizarre goal setting process.

    Advice to Management

    Hire more people! Work on your communication skills!


There are newer employer reviews for Coach
There are newer employer reviews for Coach

See Most Recent

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