Cobalt

  www.cobalt.com
  www.cobalt.com
There are newer employer reviews for Cobalt

1 person found this helpful  

A great place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Seattle, WA
Current Employee - Anonymous Employee in Seattle, WA

I have been working at Cobalt full-time

Pros

The culture is the greatest part of working here. It is fast-paced, fun and challenging. The company cares about the customer experience as well as employee growth. The company also values diversity and encourages volunteering in the community.

Cons

If you don't handle change well this isn't the place for you. You must be flexible and open to new ideas.

Recommends
Positive Outlook
Approves of CEO

280 Other Employee Reviews for Cobalt (View Most Recent)

Sort: Rating Date
  1. 6 people found this helpful  

    Groundhogs day - only monthly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Advocate in Seattle, WA
    Former Employee - Account Advocate in Seattle, WA

    I worked at Cobalt full-time (more than an year)

    Pros

    It's great that after a year you are able to work from home full time or decide to desk share (wfh half a week). Some of the managers are great, and the extra programs you can join on the side are perfect at getting you away from your desk.

    Cons

    Everything is about favoritism here. The extra programs such as mentoring or training are hard to join unless you are a popular employee. Management also tends to tell a fairytale about how these programs help with future promotions, but this is a lie. There are very few opportunities for Account Advocates. Also, this position is said to be like an Account Manager, but it's 100% a call center job. You could have no experience what so ever and be perfectly capable in this role. Get ready for auto dealers to yell at you all day long when you are forced to call and try to sell them a new product they don't care about. If you truly have a passion for customer service do not work as an Account Advocate, you will not be empowered to be creative or proactive when finding solutions for clients.

    Advice to ManagementAdvice

    Create paths for true career advancement. Pay Better. And for god sake, stop John Holt from sending out rude and inconsiderate emails to the entire company - especially about his dislike for snow days.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    Great Organization That Might Be Reading Too Much of It's Own Positive Press Reports

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Cobalt full-time (more than 3 years)

    Pros

    Loads of smart, talented people with solid skills and the desire to 'do the right thing'. Good middle management that cares and works hard to support solidly skilled teams. Cobalt has developed amazing technology resulting in phenomenal capabilities. It gives employees confidence the organization is the most effective player in the digital automotive space.

    Cons

    There is a cadre of extremely capable senior managers who in their brilliance (and they are legitimately bright), make wide-ranging decisions before thorough analysis resulting in poor outcomes for employees and client relationships. There are management cliques which exclude and those outside the circle are isolated or eliminated with little compassion. There are many decisions which seem to come out of an overconfidence which results in a less-than-thoroughly thought through solutions- which end with poor outcomes. It's a disappointing reality for an organization which at one time was character-driven, but has been transformed by ADPs purchase. ADP demands profit at all costs and those costs are being delivered at the expense of people. Combine that with a number of key young management players who are self-absorbed and the road gets rough. It does not have to be this way.

    Advice to ManagementAdvice

    Prioritize compassion over compensation. You can pay Caesar what it is due him, but remember people are what makes and organization. There is no substitute for character. Managers need to make hard calls, but doing so without thorough analysis leads to unnecessary pain for clients, employees and the organization as a whole.

    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Cobalt

Work at Cobalt? Share Your Experiences

Cobalt

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.