Coit Services

  www.coit.com
  www.coit.com
There are newer employer reviews for Coit Services

 

Extremely stressful and unhealthy work environment.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Burlingame, CA
Current Employee - Customer Service Representative in Burlingame, CA

I have been working at Coit Services part-time (less than an year)

Pros

High volume call center, therefore the day goes fast.

Cons

Under staffed, modern day slavery, disrespectful and degrading to their associates, no raises, phone script in place that causes customers to be disgruntled by our robot vibe, monitoring of calls to ensure script is followed to the T and if not you are coached, money hungry to the highest degree having a "stand by route" that makes customer stay in limbo, %2 commission if you are full time, not allowed to place your phone on DND, and the paperwork and calls keep coming.

Advice to ManagementAdvice

Fix all the above issues.

Doesn't Recommend
Negative Outlook

14 Other Employee Reviews for Coit Services (View Most Recent)

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  1.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coit Services (more than an year)

    Pros

    60 year old company
    A recognized name

    Cons

    Did not want to spend money to advertise to the liens that they were trying to gain.
    Stuck in their ways
    10% profit margin - no room for growth due to bing scared of loosing money
    Same marketing plan from the 70's & 80's - not current or relevant
    Operating systems are dated. Will not even pen money to have Microsoft office
    Two if fervent operating systems - makes impossible for managers to know who's doing what, who the previous clients were & how to reconnect with once solid clients
    Lack of follow up
    Lack of proper forecasting
    Lack of adequate budgets
    Lack of support
    High turn over
    Lack of quality in talent
    Low pay
    Very demeaning environment
    One of the main managers has a real attitude problem. She's a female in a predominant male industry & has a bad attitude - doesn't respect men, her immediate supervisor & yells/belittles her male employees.
    Expects everyone to drink the coolaide - you don't and make suggestions as far as how o better the market, they ask you to either keep it to yourself or write a letter to corporate.

    This company will continue to loose market share until their is a complete change in management from the top down. Systems are dated, the approach is dated & the marketing campaign is getting beat by the majority of the marketplace.

    Advice to ManagementAdvice

    This company will continue to loose market share until their is a complete change in management from the top down. Systems are dated, the approach is dated & the marketing campaign is getting beat by the majority of the marketplace.

    Doesn't Recommend
    Negative Outlook
  2.  

    learning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in None (Italy)
    Current Employee - Anonymous Employee in None (Italy)

    I have been working at Coit Services full-time (more than 3 years)

    Pros

    Willing people to help others

    Cons

    They ask much of you but give little in return,
     but they make it seem there doing much for you.

    Advice to ManagementAdvice

    Remember how hard it was for them, and how much they have now. The employees look at upper management and how they live,and the worker are struggling and not making it. And all they say to you is need to do more. But that is management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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