There are newer employer reviews for Coit Services
There are newer employer reviews for Coit Services

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Extremely stressful and unhealthy work environment.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Burlingame, CA
Current Employee - Customer Service Representative in Burlingame, CA

I have been working at Coit Services part-time (Less than a year)

Doesn't Recommend
Negative Outlook
Doesn't Recommend
Negative Outlook

Pros

High volume call center, therefore the day goes fast.

Cons

Under staffed, modern day slavery, disrespectful and degrading to their associates, no raises, phone script in place that causes customers to be disgruntled by our robot vibe, monitoring of calls to ensure script is followed to the T and if not you are coached, money hungry to the highest degree having a "stand by route" that makes customer stay in limbo, %2 commission if you are full time, not allowed to place your phone on DND, and the paperwork and calls keep coming.

Advice to Management

Fix all the above issues.

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  1. It was a physical and mental graind that took its toll on me and on my personal life.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician
    Former Employee - Technician

    I worked at Coit Services full-time (More than a year)

    Pros

    There are no real Pros to working for this company. The large majority of the technicians were dissatisfied with management and the lack of work life balance. Having no time during the summer months to enjoy time off with family, the lack of room to be upwardly mobile and take on new challenges and responsibilities and the lack of leadership from the general manager.

    Cons

    The downsides are the physical toll taken by working alone and by working as many at 18 hours in a day and sometimes longer. The lack of pay and opportunity for slary increase. The overly critical management. No work/life balance.

    Advice to Management

    There has to be balance and the ability to move forward. Managers that go out of their way to call their subordinates stupid and use other forms of what can only be viewed as bullying is unacceptable. The company has many things it could improve on especially listening to the technicians.


  2. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coit Services (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    60 year old company A recognized name

    Cons

    Did not want to spend money to advertise to the liens that they were trying to gain. Stuck in their ways 10% profit margin - no room for growth due to bing scared of loosing money Same marketing plan from the 70's & 80's - not current or relevant Operating systems are dated. Will not even pen money to have Microsoft office Two if fervent operating systems - makes impossible for managers to know who's doing what, who the previous clients were & how to reconnect with once solid clients Lack of follow up Lack of proper forecasting Lack of adequate budgets Lack of support High turn over Lack of quality in talent Low pay Very demeaning environment One of the main managers has a real attitude problem. She's a female in a predominant male industry & has a bad attitude - doesn't respect men, her immediate supervisor & yells/belittles her male employees. Expects everyone to drink the coolaide - you don't and make suggestions as far as how o better the market, they ask you to either keep it to yourself or write a letter to corporate. This company will continue to loose market share until their is a complete change in management from the top down. Systems are dated, the approach is dated & the marketing campaign is getting beat by the majority of the marketplace.

    Advice to Management

    This company will continue to loose market share until their is a complete change in management from the top down. Systems are dated, the approach is dated & the marketing campaign is getting beat by the majority of the marketplace.


There are newer employer reviews for Coit Services
There are newer employer reviews for Coit Services

See Most Recent

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