Cold Stone Creamery

  www.coldstonecreamery.com
  www.coldstonecreamery.com
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Great ice cream, horrible boss

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Ice Cream Scooper  in  Bellevue, WA
Former Employee - Ice Cream Scooper in Bellevue, WA

I worked at Cold Stone Creamery part-time for less than a year

Pros

Coldstone has great ice cream, and I still buy ice cream there all the time.

Cons

At the particular branch I worked at, the boss was very mean. During training you could tell that she liked to criticize people (for example, I got yelled at because I was apparently using the wrong hand to grab ice cream cups). Out of the four people that the branch I was working at had hired for the summer, three of them, including me, quit by the end of training. I also disliked how they try and make you up-sell their ice cream. For example, if a customer ordered a "like-it" size, I was required to say "are you sure you don't want to make it a love-it size? It's only 40 cents more!". You are also required to ask them "Would you like this in a waffle bowl or a waffle cone?". So the customers may not realize that they have the option of ordering it in a bowl, for a lower price.

Advice to ManagementAdvice

For the particular Coldstone branch I worked at, upper management should ask themselves why so many of the workers that were hired chose to quit. In stores with lower retention rates of employees, I would recommend evaluating the store owners treatment of new workers.

Recommends
Neutral Outlook
No opinion of CEO

257 Other Employee Reviews for Cold Stone Creamery (View Most Recent)

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  1.  

    It's a great job. Could pay a bit more, but with tips, it's not bad. A great first job for sure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member  in  Huntsville, AL
    Current Employee - Crew Member in Huntsville, AL

    I have been working at Cold Stone Creamery part-time for less than a year

    Pros

    Lots of hours. Great environment. Fun.

    Cons

    Closing sucks. Low starting pay. No benefits.

    Advice to ManagementAdvice

    Give the Huntsville branch a raise or something. They are wonderful. I have had only good experiences there.

    Recommends
    Positive Outlook
  2.  

    can be fun if your manager doesn't suck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader  in  East Windsor, NJ
    Former Employee - Shift Leader in East Windsor, NJ

    I worked at Cold Stone Creamery part-time for less than a year

    Pros

    -ok, it's lame, but singing can be FUN if you get into it
    -delicious
    -if you have good co-workers, shifts FLY by
    -not like it's incredibly strenous work
    -tips are often pretty great

    Cons

    -rude customers
    -TERRIBLE management
    -you will constantly smell like icecream

    Advice to ManagementAdvice

    bring in co-managers. the one guy who ran my store (it was grand opening) promoted me within 3 weeks, then two months later he was leaving me (at age seventeen) alone in the store, after one am, counting money over the phone with me and screaming at me claiming i "stole from him"

    Recommends
    Neutral Outlook
    Approves of CEO
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