Coldwater Creek

  www.coldwatercreek.com
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285 Employee Reviews (View Most Recent)

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  • Work/Life Balance
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5 people found this helpful  

Great Company to Work For

Assistant Store Manager (Current Employee) Normal, IL

Prosaccomidating to employee needs. Salary is good. Some opportunities for bonus.

ConsCan be very hard to get to SM as there is little to no turn over. This speaks great to the company but hard to move up. Our customer base can be very demanding. Coldwater Creek has a very specific customer base who the company has over the years "spoiled". Great for the customer but can be very challenging for those working the front lines. Any one of us will and do anything we can to make the customers visit a great one. There are some however that know we must and they are very rude and down right mean to us. They are also supported by the company above us. It can be comparable to being in a verbally/mentally abusive relationship in that we take a lot of negative things from some of these customers and have to suck it up and be very submissive to what is going on. I have at times left the store feeling ashamed and angry with myself for not standing up to someone who was very disrespectfull to me but at the end of the day, I need my job and I want to do an excellent job for my employer.

Advice to Senior ManagementThere should be some concrete policies that store level can enforce. A return policy of some sort would not run off business. Having no return policy makes it very difficult on the store level. We actually have customers who clean out their closet and bring back 2-5 year old product. It can take upwards of 30 minutes to do some returns of this matter and in some cases longer. We should be able to stick to all coupon policies as well. If is states the clear basis for the discount then we should be able to stand by that. The majority of the time that we bend the rules is for the rude, mean customer who throws a fit or threatens to call the company or to not make a purchase. It is never for the customer who is nice and deserving because she's not making a fuss and is happy with any discount at all. Bottom line for me is that you are catering to all of the wrong people and rewarding the one's who cause a rukus. This is reinforcing negative behavior and it puts the associates in a bad situation.

Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Senior Management doesn't know what it is doing.

    Sales Associate (Current Employee) Albuquerque, NM

    I have been working at Coldwater Creek


    Pros: Pretty easy job. People are easy to work with.… Cons: Every decision that management makes is a bad decision so it is hard to… Advice to Senior Management: Do the opposite of what you think you should do… No, I would not recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Satisfied as salaried employee

    Anonymous Employee (Current Employee) Sandpoint, ID

    I have been working at Coldwater Creek


    Pros: Good cooperation between teams and departments - folks want to… Cons: Retail ops has not attracted the best and brightest. Advice to Senior Management: Don't be afraid to winnow the wheat from the chaff.… Yes, I would recommend this company to a friend More
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