There are newer employer reviews for Coldwater Creek

2 people found this helpful

Not the Company it used to be

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in Seattle, WA
Former Employee - Anonymous Employee in Seattle, WA

I worked at Coldwater Creek

Pros

Employee discount. Had a fantastic manager who cared about her team and gave positive encouragement and praise to create an inviting environment for both the team and most importantly the customers. I learned more about being a great seller because of the manager's positive outlook and her exhibiting the passion she had for her job.

Cons

Company and especially District Manager managed thru intimidation and created a sense of fear for failure to perform. Results and outcome far outweighed respect for the employee. The customer focus became centered around Rewards, Credit Cards and personal style appointments instead of relying on the excellent customer service provided to draw customers back into the store.

Advice to ManagementAdvice

One of a businesses biggest asset is it's people. Ensure they are being treated with respect from all levels, yes this means The President & VP when issuing performance warnings for missing steps in the process of offering your credit cards and the district manager when interacting with the store teams. It is sad when your fellow employees express your same feelings that they do not care to be in the store when the DM visits because they are left feeling inferior because only the negatives of their job performance are being pointed out.

Doesn't Recommend
Negative Outlook
Disapproves of CEO
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  1. 3 people found this helpful

    Overworked for pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Seattle, WA
    Former Employee - Sales Associate in Seattle, WA

    I worked at Coldwater Creek part-time (less than a year)

    Pros

    Good benefits: Health Care for full-time employee
    Employee discounts

    Cons

    Constant changes with promotions. Too much work for little progress
    More workload piles up and less hours to do them
    Upper management out of touch with store level concerns.
    Less hours for part-time employees. More and more turn-over because of lack of hours
    Poor quality merchandise. Almost all made in China.

    Advice to ManagementAdvice

    Start listening to your associates and in turn you will find out what they need to help your business succeed. Your top side is very heavy - know what happens when your top side is heaver than your bottom? Give people fair time-lines wot get projects done. You have people doing four jobs for the cost of one. In these times, do not take advantage of hard working women, They earn their wage and should be taken care of as loyal employees on the sales floor. Care more about your sales team instead of all your marketing signs bells and whistles to bring people in. Too many sales. As a finale note: Made in the USA would be a fine label. Made in the USA - sells in the USA.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful

    Coldwater Creek

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Hudson, OH
    Former Employee - Assistant Store Manager in Hudson, OH

    I worked at Coldwater Creek full-time (more than a year)

    Pros

    Salary plus bonus. The benefits were great and a great value.

    Cons

    Very unstable company. Company has had wage freezes, taken bonuses away, no contribution to 401K. Have cut the number of employees on the management team. Lots of turnover. Not clear what the Coldwater Creek Brand represents? Who is their customer? I don't think they know....

    Advice to ManagementAdvice

    Be careful - stocks are valued under $1.00. Not a stable company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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