Coles Group

  www.coles.com.au
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95 Employee Reviews (View Most Recent)

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  • Culture & Values
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  • Senior Management
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  • Approves of CEO

1 person found this helpful  

It's a job...

Customer Service Assistant (Former Employee) Canberra (Australia)

ProsStaff Discount - 5% off at most stores in Coles Group chain
Flexible Hours - most stores are open between 6am and midnight, so there are normally plenty of shifts available for students, and parents returning to the workforce
Clock-watcher job - You get in at the beginning of your shift, do your work, then leave at the end
High staff turnover - Chances are that someone will quit on the spot each week, and you'll be able to pick up their shifts, you'll also be able to meet new and/or interesting people
Wages are slightly higher than most in retail and fast food, and unlike its main competitor, pays trainees the same as other employees.

ConsSome department and store managers can be oxygen thieves - one of our store managers was caught sexually harassing a female employee, and a department manager screeched at an employee, at the top of her voice, in front of a busy delicatessen, over a (legitimate) sick day
Over-anxious managers over-preparing for visits by regional managers, while keeping incredibly low standards for the rest of the time
Bored staff - most are either studying, new parents, recent immigrants (who are unable to find work in their field) or surly, chain-smoking grumps who have given up on life. Commonplace in entry-level jobs.
Horrible music piped through speakers - the next time I hear another song by Des'ree or All Saints, I will SCREAM!!!!!
Difficult customers - though that is commonplace in all customer service-oriented jobs
Penalty rates cut, with the cooperation of the useless SDA union
Rotating rosters for full and part timers - can be a pain to deal with, but can also be beneficial, as different days off can be negotiated for family events, study, etc.

Advice to Senior ManagementGet department and store managers to relax, and ensure that standards are kept high year-round - perhaps ensuring that surprise visits stay in secret.
Bring back penalty rates for those who work on Saturdays, and increase Sunday penalty rates.
Psychological tests for management trainees.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Coles care more about their profitability than their team members.

    Store Member (Former Employee) Sydney (Australia)

    I worked at Coles Group part-time for more than 3 years

    Pros: Can often waste time, meet new friends. Cons: Job is unrewarding and heavily repetitive. Advice to Senior Management: Incentives to motivate team members. No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    A poor people culture

    Line Manager (Former Employee) Melbourne (Australia)

    I worked at Coles Group full-time for more than 3 years

    Pros: A lot of change happening there right now, the potential… Cons: Many people there have been there so long that the culture suffers as people… No, I would not recommend this company to a friend More

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