Coles Group

  www.coles.com.au
  www.coles.com.au
There are newer employer reviews for Coles Group

1 person found this helpful  

It's a job...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Assistant in Canberra (Australia)
Former Employee - Customer Service Assistant in Canberra (Australia)

I worked at Coles Group part-time (more than 3 years)

Pros

Staff Discount - 5% off at most stores in Coles Group chain
Flexible Hours - most stores are open between 6am and midnight, so there are normally plenty of shifts available for students, and parents returning to the workforce
Clock-watcher job - You get in at the beginning of your shift, do your work, then leave at the end
High staff turnover - Chances are that someone will quit on the spot each week, and you'll be able to pick up their shifts, you'll also be able to meet new and/or interesting people
Wages are slightly higher than most in retail and fast food, and unlike its main competitor, pays trainees the same as other employees.

Cons

Some department and store managers can be oxygen thieves - one of our store managers was caught sexually harassing a female employee, and a department manager screeched at an employee, at the top of her voice, in front of a busy delicatessen, over a (legitimate) sick day
Over-anxious managers over-preparing for visits by regional managers, while keeping incredibly low standards for the rest of the time
Bored staff - most are either studying, new parents, recent immigrants (who are unable to find work in their field) or surly, chain-smoking grumps who have given up on life. Commonplace in entry-level jobs.
Horrible music piped through speakers - the next time I hear another song by Des'ree or All Saints, I will SCREAM!!!!!
Difficult customers - though that is commonplace in all customer service-oriented jobs
Penalty rates cut, with the cooperation of the useless SDA union
Rotating rosters for full and part timers - can be a pain to deal with, but can also be beneficial, as different days off can be negotiated for family events, study, etc.

Advice to ManagementAdvice

Get department and store managers to relax, and ensure that standards are kept high year-round - perhaps ensuring that surprise visits stay in secret.
Bring back penalty rates for those who work on Saturdays, and increase Sunday penalty rates.
Psychological tests for management trainees.

Doesn't Recommend
Positive Outlook
Approves of CEO

107 Other Employee Reviews for Coles Group (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    Coles care more about their profitability than their team members.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Member in Sydney (Australia)
    Former Employee - Store Member in Sydney (Australia)

    I worked at Coles Group part-time (more than 3 years)

    Pros

    Can often waste time, meet new friends.

    Cons

    Job is unrewarding and heavily repetitive.

    Advice to ManagementAdvice

    Incentives to motivate team members.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    A poor people culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Manager in Melbourne (Australia)
    Former Employee - Line Manager in Melbourne (Australia)

    I worked at Coles Group full-time (more than 3 years)

    Pros

    A lot of change happening there right now, the potential to take this to a great company and competitor to WW.

    Cons

    Many people there have been there so long that the culture suffers as people are unwilling to change.
    Coming in from the outside, there is little acceptance for new ideas

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Coles Group

Work at Coles Group? Share Your Experiences

Coles Group

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.