There are newer employer reviews for Coles Group

 

Secure employment, safe work environment but limited delivery on training & career progression.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Store Manager  in  Adelaide (Australia)
Current Employee - Store Manager in Adelaide (Australia)

I have been working at Coles Group full-time for more than 10 years

Pros

Security
Many hours available across 7 day - 12 hour daily trading
Some product knowledge education
Many sites

Cons

Training, education and career progression although promised just isn't delivered. South Australia may be most affected by this due to many, many down grades in higher positions, recruitment & training departments and store openings.

Advice to ManagementAdvice

Please just make sure you deliver on what you promise. The culture has changed for the better but not quite there yet. Best laid plans at the worker level are not delivered and we loose many experienced and dedicated workers as they are simply taken for granted.

Doesn't Recommend
Negative Outlook

102 Other Employee Reviews for Coles Group (View Most Recent)

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  1.  

    Good environment, yet somewhat time consuming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fresh Produce Assistant  in  Gold Coast (Australia)
    Current Employee - Fresh Produce Assistant in Gold Coast (Australia)

    I have been working at Coles Group part-time for less than a year

    Pros

    Work with great people, maintain a certain level of responsibility, somewhat flexible

    Cons

    Hard to manage work, good grades and a social life. May be forced to work many weekends if in fresh departments, depending on circumstances.

    Advice to ManagementAdvice

    Less focus on meeting certiain wage budgets, focus more on employee happiness. I'm sure you're making enough profit.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    It's a job...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant  in  Canberra (Australia)
    Former Employee - Customer Service Assistant in Canberra (Australia)

    I worked at Coles Group part-time for more than 3 years

    Pros

    Staff Discount - 5% off at most stores in Coles Group chain
    Flexible Hours - most stores are open between 6am and midnight, so there are normally plenty of shifts available for students, and parents returning to the workforce
    Clock-watcher job - You get in at the beginning of your shift, do your work, then leave at the end
    High staff turnover - Chances are that someone will quit on the spot each week, and you'll be able to pick up their shifts, you'll also be able to meet new and/or interesting people
    Wages are slightly higher than most in retail and fast food, and unlike its main competitor, pays trainees the same as other employees.

    Cons

    Some department and store managers can be oxygen thieves - one of our store managers was caught sexually harassing a female employee, and a department manager screeched at an employee, at the top of her voice, in front of a busy delicatessen, over a (legitimate) sick day
    Over-anxious managers over-preparing for visits by regional managers, while keeping incredibly low standards for the rest of the time
    Bored staff - most are either studying, new parents, recent immigrants (who are unable to find work in their field) or surly, chain-smoking grumps who have given up on life. Commonplace in entry-level jobs.
    Horrible music piped through speakers - the next time I hear another song by Des'ree or All Saints, I will SCREAM!!!!!
    Difficult customers - though that is commonplace in all customer service-oriented jobs
    Penalty rates cut, with the cooperation of the useless SDA union
    Rotating rosters for full and part timers - can be a pain to deal with, but can also be beneficial, as different days off can be negotiated for family events, study, etc.

    Advice to ManagementAdvice

    Get department and store managers to relax, and ensure that standards are kept high year-round - perhaps ensuring that surprise visits stay in secret.
    Bring back penalty rates for those who work on Saturdays, and increase Sunday penalty rates.
    Psychological tests for management trainees.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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