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There are newer employer reviews for Comcast

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Very rewarding, company with a good product, co-workers were among the best.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Finance Manager in Chelmsford, MA
Former Employee - Finance Manager in Chelmsford, MA
Recommends
Approves of CEO

Pros

Great benefits, interesting work, plenty of work to keep you busy, a lot of comraderie in the group that I worked in.

Cons

Company is very bottom line oriented. Any threats to maintaining the profit margins seem to result in a reduction in force.

Advice to Management

Top management is very quick to pull the trigger to reduce costs, but I'm not sure that they look at the effect it has on both the employees who leave, and more importantly, those who stay.

Other Employee Reviews for Comcast

  1. Helpful (1)

    It's a job

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Manager in Atlanta, GA
    Current Employee - Finance Manager in Atlanta, GA
    Approves of CEO

    Pros

    If you put in the effort, you will be rewarded.

    Cons

    Work-life balance can be challenging at times.


  2. Helpful (1)

    Way overworked and stressful; wish I never worked there.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Ann Arbor, MI
    Current Employee - Technical Support Specialist in Ann Arbor, MI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Complimentary cable and internet. Good medical,dental and vison benefits. Good handling of 401k with Fidelty, actually made me money.

    Cons

    Ridiculous workload and stressload. Horrible work-life balance. Poor internal communications. Company does not allow enough time/resources/people to resolve chronic customer problems. Morale is low, leading employees to excessively escape from work through avenues such as short-term disablity or FMLA. Mandatory overtime. Employees are subject to constant changes that directly affect their schedules and lives outside of work. Mandatory one-hour lunches, which means a 9 hour workday. Supervisors are overlly stressed. When questioned at meetings supervisors routinely beat the drum and remind employees, "Just be glad you have a job". Constant pressure to sell, even if employee is not in sales; however, poor, erradict, inconsistant, unpredictable, unaccountable and untraceable compensation if employee does sell. Arbitrary job reviews, pay increases, prizes and commissions. Constantly changing metrics of goals. Employees disconnected from and have contempt for regional or other company leaders, understandable so. Comcast leaders disconnected from workload, stressload of front-end employees. Comcast does not have a clear, consise, consistant, confidence inspiring brand/message in their flyers, radio/tv ads, etc., compared to a company like WOW (Wide Open West Cable). Has huge variances in regular prices and promotions leading to constant customer complaints and employee stress. Has TOO MANY DIFFERENT promotions, leading customers to constantly say, "Well, I know my neighbor just got this last month." "That's not what I heard/saw advertised.". Training materials/resources/classes for various positions very poor. Manuals could be better written and presented. Internal job aides (CASPER) also not clearly written or presented; a nightmare to the eyes/ hard to navigate; not well edited and not consistantly formated throughout. Do not work at Comcast unless it is a position off the phones. I would not even recomment Comcast if you need the health benefits because, YOUR HEALTH CONDITION WILL GET WORSE FROM THE STRESS! An individual would be better off working anywhere else, stringing together 2 part-time jobs, or living in an alley and eatting dirt. Working at Comcast has turned me from a staunch Conservative into a woman who could be the first Conservative Union Representative!!!

    Advice to Management

    Shorten the unpaid lunch from 1 hour to one 1/2 hour. This would help the legions of employees who have a ridiculous commute time to your areas of employment. Nobody needs or wants a 1 hour lunch unless they are a salaried do-nothing HR Rep. and want to go shopping for 2 hours or can leave early without punching the clock anyway. Keep your metrics of measuring employee performance more consistant; keep them the same for at least a year. Empower supervisors to ensure PROMPT increase of pay when call-center employees have "slotted", rather than letting it go, letting it go and then changing the metrics causing the individual who has performed to get no increase, or the employee has to change teams to a different, often more arbitrary supervisor. Make commission scales consistent and unchanging for at least 1 year, and provide employees a way to track and see their sales and commissions earned; this will help morale and incentive to keep selling. Be more like WOW in your advertising and flyers, instead of so inconsistant and ever-changing. Even companies like Subway and Taco Bell have a more consistant brand than you; customers know what to expect, enjoy it and seek it. If you want to save money on labor, take a look at your regional leadership; a whole lot of do-nothing and no-nothing people there. Increase labor in areas needed to solve chronic customer problems. Keep up the good work with Fidelity and the 401k program.


There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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