Comcast

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Was rated worst company of the year for their service....well try working there

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - HSI Support Analyst in Ann Arbor, MI
Former Employee - HSI Support Analyst in Ann Arbor, MI

I worked at Comcast full-time (more than a year)

Pros

paychecks were steady
Bene's were tolerable

Cons

No room for advancement.
Management was clueless and would turn a blind eye to any issues their people would show them.
SLA's was a joke........if someone calls back for anything even if it's not your dept you work in your are penalized which lead to my termination.
Split days off = stupid.
Huge Turnover

Advice to ManagementAdvice

Find out what the successful companies are doing and adopt their ways. Pick your mgmt team from people with experience in a call center environment.

Doesn't Recommend
Negative Outlook
No opinion of CEO

2440 Other Employee Reviews for Comcast (View Most Recent)

Sort: Rating Date
  1.  

    Good place to work if you're not worrying about your job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Fresno, CA
    Former Employee - Sales in Fresno, CA

    I worked at Comcast full-time (more than a year)

    Pros

    Comcast compensates well and managers are accessible. Company is often understanding of extenuating circumstances. Treats employees well if you're performing well.

    Cons

    Expect layoffs if you're not in one of their favored areas. Policies and information change very often. Upper management is very inaccessible and arrogant.

    Advice to ManagementAdvice

    Don't be condescending to your customer service, sales force, or technicians if you're in the ivory towers. Also, don't try to sugar coat bad situations.

    Recommends
    No opinion of CEO
  2.  

    An amazing place to work with great innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative in White Marsh, MD
    Current Employee - Direct Sales Representative in White Marsh, MD

    I have been working at Comcast full-time (more than a year)

    Pros

    Employees are treated as more than just a number, great training, they really take care of their employees, and encourage improvements.

    Cons

    Some big-brother aspects to track activity, at times you need to learn as you go, have to figure stuff out by yourself, can't always rely on management to get information back in a timely manner

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Positive Outlook
    Approves of CEO
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