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Helpful (2)

unless you're going for management, don't bother

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Account Executive in Malden, MA
Former Employee - Account Executive in Malden, MA

I worked at Comcast full-time (More than 5 years)

Doesn't Recommend
Positive Outlook
Disapproves of CEO
Doesn't Recommend
Positive Outlook
Disapproves of CEO

Pros

reliable company, not going anywhere due to monopoly, amazing benefits, generally good people to work with, you get a good number of vacation and sick days, and opportunity to somewhat advance

Cons

The management gets to jerk you around like you wouldn't believe, and they make all the $ while doing the minimal work. Most of them are utterly incompetent and wastes of life. I've worked in many departments and with many other departments, inside the office, and on technicians outside. Most hourly wage workers there are very, very unhappy, and you can tell looking at their faces.

The company likes to change your shift every 6 months based on their metric system (which goes against any rules they may say of helping the customers the most, caring for them ,etc...oh and don't want to work evenings suddenly...too bad) . You will get treated like it's a kindergarten. They preach one thing but want you to do the other, you have too many bosses, working there is so much like the movie Office Space it's not even funny. (oh and do your TTS tickets, for everyone who calls in, even if they just hang up instantly or misrouted calls). One of the worst experiences I've ever had and I was there for multiple years.

Advice to Management

why don't you do actual work for a living, and cut out the office politics? stop treating grown adults like children, and if you can't trust the people you hire, maybe review your hiring practices instead of finding warm bodies to fill seats for trivial, meaningless, go-nowhere jobs.

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  1. Helpful (1)

    Customer Account Executive- be wared

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Executive in Miramar, FL
    Former Employee - Customer Account Executive in Miramar, FL

    I worked at Comcast full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Overall the co-workers, courtesy service and health benefits 401k etc.they do care about their customers and impact on the community, such as comcast care day etc.

    Cons

    They change too many things last minute, there is way too much of an emphasis on sales.you are expected to attempt to sell on EVERY call, yet get paid significantly less then the sales department, who are treated like the favored child, with sundays off GUARANTEED, there department closes at 10pm while care closes at 12am, and on saturdays they are closed after 6 or 8 i recall and care is low and behold until 12am.
            You are bombarded with calls, there are no days where u get even more then 10 secs between calls,I used to have a bottle of water at my desk ( no food or other drinks allowed if not bottled) and could not even open it to take a sip if i wanted to have good stats.Also, they tell you you will change shifts every 3-4mnths yet as of january going on August there was 7months with no shift change, and there was no warning beforehand.this significantly affects you as even though you can swap shifts with fellow co-workers this is only if done 3days beforehand and if they even want to take your shift, which with the poor selection of shifts they have fr the majority of the workers is highly unlikely.The job is a stress zone only take it while looking for something better.

    Advice to Management

    care abour your care department.


  2. Helpful (1)

    Not what you would expect from a big public company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Denver, CO
    Current Employee - Financial Analyst in Denver, CO

    I have been working at Comcast full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Benefits and 401k, company outings

    Cons

    Work weekends, Work late nights, Communication is terrible, fire drills late in the day, unorganized and ineffective leadership, pay sucks, no room for advancement, bonuses are a joke

    Advice to Management

    Hire people with industry experience or at least do a better job of getting employees up to speed that were hired outside of cable.


There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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