2097 Employee Reviews (View Most Recent)

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Xfinity

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Port Saint Lucie, FL
Current Employee - Customer Service Representative in Port Saint Lucie, FL

I have been working at Comcast full-time for more than 5 years

Pros

Free Cable(or almost free) and good benefits

Cons

micro-managing, lack of advancement in some areas

Recommends
Neutral Outlook
No opinion of CEO

Other Reviews for Comcast

  1. 2 people found this helpful  

    Horrible Company.No Integrity.Worst company I have ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales  in  Norcross, GA
    Current Employee - Direct Sales in Norcross, GA

    I have been working at Comcast full-time for less than a year

    Pros

    Nothing nothing nothing nothing nothing

    Cons

    No structure.Ineefficient people.Nobody is accountable.Does not care about employee, Low employee moral.Does not care about anything else but making money. Poorest customer service. NO concept of ethics. Employees are expected to work 7 days a week. 8-12 hours a day

    Advice to ManagementAdvice

    Be ethical and work with integrity. Listen to your employees and your customers.Business is just not about making money. Make decisions that are relevant to the market.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    A descent company to be employed by.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CAE - Video Repair Department  in  Everett, WA
    Former Employee - CAE - Video Repair Department in Everett, WA

    I worked at Comcast full-time for more than 10 years

    Pros

    Outstanding benefits package, open door policy within middle management, descent pay, sense of job security.

    Cons

    Near archaic systems in place for managing customer records and services - Layers of responsibilities seem to increase with emerging services and technologies but pay scale did not seem to follow suit - Work environment shifted heavily from a "repair and service" based feel to a "sales is everything" feel at the detriment of the customer and "repair" employee.

    Advice to ManagementAdvice

    Focus more resources on the implementation of a fluid unified tool set for the entire "front line" employee base. - Allow employees hired to work within repair departments focus on this without lack of up-selling affecting their worker reviews.

    Recommends
    Neutral Outlook
    No opinion of CEO
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