There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

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Great company, misaligned tax department

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Philadelphia, PA
Current Employee - Anonymous Employee in Philadelphia, PA

I have been working at Comcast full-time (More than a year)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Size of company - health and dental insurance costs are fairly low
Free cable/internet and deeply discounted phone service for all FTE
401k match
Commuter benefits

Cons

SALT tax department management does not know how to manage. Employees are either afraid of director, or not happy, but would never speak up due to fear of retaliation. Employees are too concerned about what everyone else is doing and not concerned enough of how much work is getting done; therefore, long hours are put in and expectation is set such that everyone should be there late into evenings. Poor work life balance.

Advice to Management

Take courses on how to properly manage employees and treat everyone fairly

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  1. Helpful (1)

    As a whole it is a great company; however, the Atlanta Georgia call center leadership management skills are non-existent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Employee in Decatur, GA
    Current Employee - Call Center Employee in Decatur, GA

    I have been working at Comcast full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Comcast offers a great compensation package and overall a great place to work with the exception of the Atlanta Georgia Call Center.

    Cons

    The Atlanta Call Center leadership is comprised of employees that have been promoted because of who they know and not their ability. Most leaders have no higher that a high school education and it apparent by their organizational result. The other factor is that their employees (supervisor and below) are extremely unhappy due to the way the organization is managed and how they are treated by leadership.

    Advice to Management

    This comment pertains to the Call Center Senior Ledership Team in Atlanta, Georgia. It is important that the senior leadership conduct unbiased focus groups with the forefront employees including the supervisors. The call center senior leadership should not be included; agents and supervisors should be able to provide honest feedback and this is not possible when the senior leadership is conducting these focus groups. I also recommend that the senior leadership team be composed of knowledgeable employees that all well rounded and have knowledge in leading and developing for the purpose of ensuring the call center is a desirable place to work.


  2. Mixed employment experiences at company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Francisco, CA
    Former Employee - Manager in San Francisco, CA

    I worked at Comcast full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Benefits, company perks, coworkers, cable, network.

    Cons

    Corporate machine that cares only in results and stock price

    Advice to Management

    Treat people fairly not like machines.


There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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