Comcast

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Direct Sales

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Direct Sales  in  Lansing, MI
Former Employee - Direct Sales in Lansing, MI

Pros

Great benefits, car / gas reimb, good training program. Fair compensation. Good Hours

Cons

Low morality. Many colleagues were not team players. Lip service when they (managers) were supposedly helping people. Poor territory. Bad team managers and upper supervisors. Orientation was abusive.

Advice to ManagementAdvice

Better overview of lower managers. Better orientation program. Get rid of vulgarity. Stronger ethics. Foster sense of belonging and mutual respect. Place was run like a college frat house.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other reviews for Comcast

  1. 2 people found this helpful  

    Soul-killing, but at least it's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Customer Account Executive  in  Nashville, TN
    Former Employee - Call Center Customer Account Executive in Nashville, TN

    Pros

    Above minimum-wage pay, some health benefits (but not really the pay to be able to use them), lots of overtime available.

    Cons

    Corporate thrives by deliberately keeping call center employees confused about the latest pricing (which also makes it very easy for an employee who thinks he/she is following the latest dictate to be fired at any time), life is ruled by ridiculous quotas out the wazoo (and failing to meet any of them can also lead to job dismissal at any given time).

    This is a job where literally every second of your day at work can be and is electronically monitored -- this is because you "punch in" to the work day by logging in to your telephone headset. Computers track in real time not just for your immediate supervisor but across the call center how long you are on a call with every single customer (if you go over a certain time while helping a customer and your supervisor arbitrarily decides today is the day to crack down on that you will receive an IM about it in real time to get off). Your breaks thus are logged and monitored in real time down to the second. The calls are back-to-back from the time of your first phone call to the last. There are people who do not believe there are such Orwellian jobs or technology yet where an employee's "productivity" can be monitored in real time by the second and acted on, but anyone in service-industry type jobs just above the fast-food level or big-box-store level knows this is very much the reality (warehouse employees for online sellers, for example, also are tracked for their productivity from the moment they electronically check in through every single item they scan and package and how many seconds it takes them to reach another bin, etc.). All of this is before you even get to the ridiculous quotas, also monitored and tracked in real time electronically, but many other posters already have hit on that. Your corporate identity is 100 percent numbers 100 percent of the time. But at least it's a job.

    The single most frustrating thing is that Comcast issues deliberately contradictory pricing information to call center employees and that it provides a single day of training on troubleshooting and resolving issues that 99 percent of customers calling into the call center are trying to resolve (one day out of two months of training is devoted to troubleshooting; the rest is devoted to sales). The contradictory pricing information and constantly changing basic Comcast corporate policies are not just bad communications -- they are deliberate. The contradictory information means that any given customer calling in will get a different answer on pricing from every single person he/she speaks to, and it's totally a crapshoot whether the person seeking help with the service will actually have the issue resolved. The contradictory information often flies in the face of what even the supervisors of the front-line call center employees might have repeatedly said is the policy over the course of a year -- literally overnight front-line call center employees and their supervisors will learn that what they've been doing all along to follow the rules and keep their jobs isn't just a little bit different than what the corporate policy really is but 100 percent the opposite, and a bunch of coworkers in one fell swoop in one day will be fired to underscore the seriousness of their infraction. I don't know why upper management operates in such a way -- there will always be a few longtime devoted great employees caught in the mass firings -- but it almost has to be budgetary (the call center needs to make its own quotas) and arbitrarily overnight changing policies and saying that's been the policy all along allow the company to cite a reason for an abrupt mass firing. The employees really are just endless set of numbers and mathematical calculations on a computer screen.

    So. Welcome to Comcast.

    Advice to ManagementAdvice

    Customers basically just want the services they pay for to work. Train employees on how to do this rather than focusing 95 percent of training on sales (you have a sales team for that, and angry customers don't want to upgrade, they want to drop Comcast). And for the love of God stop jerking employees and customers around with constantly-changing pricing and basic information about these services.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    I am glad to have worked at Comcast, but would not return

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Specialist  in  Ann Arbor, MI
    Former Employee - Technical Support Specialist in Ann Arbor, MI

    Pros

    Good Health benefits. Low priced internet, cable and phone when working at Comcast. Many of hours available to work if wanted.

    Cons

    Management does not support their employees very well. Long hours spent on the phone dealing with many dis-satisfied customers. Employees do not consistently tell customers about what their service entails.

    Advice to ManagementAdvice

    Pay more intention to the concerns of the employees, and efficient communication needs to be relayed down the pipeline to font line employees.

    Recommends
    Positive Outlook
    Approves of CEO
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