There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

Great benefits

  • Career Opportunities
  • Comp & Benefits
Current Employee - Customer Service Representative Retention in Miami, FL
Current Employee - Customer Service Representative Retention in Miami, FL

I have been working at Comcast full-time (More than a year)

Pros

Get free cable and high speed internet and the phone for only 4 dollars a month and great discount In many stores.

Cons

Schedule Takes up your hole day

Advice to Management

Great job

Other Employee Reviews for Comcast

  1. Commercial comtech III

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Comtech III in Auburn, WA
    Current Employee - Comtech III in Auburn, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Different working locations everyday, benefits are very good, as an employee your treated very well by supervisors. Pay is good after you develope some tenure,

    Cons

    some very bad work locations on occasion, as a new employee the pay is ok but not great. Not always a "set" end of day time, your job goes on until you finish your calls. The cost of health benefits is starting to exceed the annual raises.

    Advice to Management

    Pay closer attention to the cost of health insurance and the cost passed on to employees. Our benefits do not seem to stay in tune with the cost of inflation. Ironically Comcast made a huge purchase of NBC and decreased the company match in 401K for employees.


  2. Helpful (3)

    A former shell of what was a great company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Baltimore, MD
    Former Employee - Customer Service Representative in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    Free cable, set hours for hourly staff (though you have to be there for years to get high enough on the tenure list for decent hours).

    Cons

    I began in 2003 and when the recession hit five years later, every employee was expected to do three times the work for the same amount of pay. In the call center there was a clear and achievable path to move up levels and get very good raises. That became non-existant as the goals become unattainable. Retaliatory actions by supervisory and management staff to subordinates is just horrific. If a supervisor or management staff member doesn't like you for whatever reason, there is a good chance they will do whatever they can to fire you or at the very least, make your life a living hell. They hire people with no business serving customers which is why their support can be so awful for customers. Every singe phone rep is now required to sell and troubleshoot every service even though most were only brought in and trained to do one. Dispatch is a nightmare and the good field techs are far outweighed by contractors who do a piss-poor job most of the time. Hours are horrible to start and even as you go up in tenure, they still have crap schedules for all but the most seasoned of front line employees. Entire departments are let go without any warning or notice. They will fight every single unemployment claim no matter what the reason of job loss. They have replaced every HR rep that cared about the employees with ones that work to protect the company. A monopoly in so many areas. I loved this job when I began in 2003 and in the first few years it was a great place to work. The community was strong and management cared about their staff. Once they required all supervisors and management to put in 60 hour work weeks minimum (once you go salary you become their slave) that all changed. Every supervisor who actually cared about their team and questioned the horrible decisions made by upper management were either fired or their jobs become a living hell due to the aforementioned retaliatory actions. The supervisors and managers who promote are all "Yes-Men" who are corporate puppets for the Roberts family (and high up exec) billionaires that care nothing about their employees or customers.

    Advice to Management

    You won the worst company of the year award a few years ago from consumerist. Your turnover rate is astronomic. You caused tens of thousands to lose their jobs over the past 5 years yet you still bought NBC Universal and still rake in billions upon billions of dollars. I hope that Google, Intel, and Netflix wipe you out.


There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

Work at Comcast? Share Your Experiences

Comcast

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.