Comcast

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Good Experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Business Service Sales Representative in Englewood, CO
Current Employee - Business Service Sales Representative in Englewood, CO

I have been working at Comcast full-time (more than a year)

Pros

good money, large company, great benefits, overall a great opportunity

Cons

if you are a seasoned sales professional you will find better and more lucrative opportunities elsewhere. Your logical thinking and practical approach will need to be checked at the door in order to keep up in an environment that caters to outside account execs. Your construction projects will be a pain to manage and if you don't, you'll lose the commission a few months down the road.

Advice to ManagementAdvice

Pay the BSR reps in the call center a spiff that allows them to get paid on construction projects that get passed on and closed. That way the top reps can stay focused on first call closing and still be motivated to even bother with construction.

Recommends
Positive Outlook
Approves of CEO

2437 Other Employee Reviews for Comcast (View Most Recent)

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  1.  

    Comcast gave me the direction I needed to become successful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communications Tech in San Jose, CA
    Former Employee - Communications Tech in San Jose, CA

    I worked at Comcast full-time (more than 3 years)

    Pros

    easy to learn, strong teamwork, motivating leaders, ability to improve knowledge threw Comcast University, fun

    Cons

    communication is poor between management and techs

    Advice to ManagementAdvice

    work on communicating with your employees, and learn ins and outs of company policies

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    A former shell of what was a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Baltimore, MD
    Former Employee - Customer Service Representative in Baltimore, MD

    I worked at Comcast full-time (more than 5 years)

    Pros

    Free cable, set hours for hourly staff (though you have to be there for years to get high enough on the tenure list for decent hours).

    Cons

    I began in 2003 and when the recession hit five years later, every employee was expected to do three times the work for the same amount of pay. In the call center there was a clear and achievable path to move up levels and get very good raises. That became non-existant as the goals become unattainable.

    Retaliatory actions by supervisory and management staff to subordinates is just horrific. If a supervisor or management staff member doesn't like you for whatever reason, there is a good chance they will do whatever they can to fire you or at the very least, make your life a living hell.

    They hire people with no business serving customers which is why their support can be so awful for customers.

    Every singe phone rep is now required to sell and troubleshoot every service even though most were only brought in and trained to do one.

    Dispatch is a nightmare and the good field techs are far outweighed by contractors who do a piss-poor job most of the time.

    Hours are horrible to start and even as you go up in tenure, they still have crap schedules for all but the most seasoned of front line employees.

    Entire departments are let go without any warning or notice.

    They will fight every single unemployment claim no matter what the reason of job loss.

    They have replaced every HR rep that cared about the employees with ones that work to protect the company.

    A monopoly in so many areas.

    I loved this job when I began in 2003 and in the first few years it was a great place to work. The community was strong and management cared about their staff. Once they required all supervisors and management to put in 60 hour work weeks minimum (once you go salary you become their slave) that all changed. Every supervisor who actually cared about their team and questioned the horrible decisions made by upper management were either fired or their jobs become a living hell due to the aforementioned retaliatory actions. The supervisors and managers who promote are all "Yes-Men" who are corporate puppets for the Roberts family (and high up exec) billionaires that care nothing about their employees or customers.

    Advice to ManagementAdvice

    You won the worst company of the year award a few years ago from consumerist. Your turnover rate is astronomic. You caused tens of thousands to lose their jobs over the past 5 years yet you still bought NBC Universal and still rake in billions upon billions of dollars. I hope that Google, Intel, and Netflix wipe you out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Comcast

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