Comcast

www.comcast.com
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3 people found this helpful  

A former shell of what was a great company to work for.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Baltimore, MD
Former Employee - Customer Service Representative in Baltimore, MD

I worked at Comcast full-time (more than 5 years)

Pros

Free cable, set hours for hourly staff (though you have to be there for years to get high enough on the tenure list for decent hours).

Cons

I began in 2003 and when the recession hit five years later, every employee was expected to do three times the work for the same amount of pay. In the call center there was a clear and achievable path to move up levels and get very good raises. That became non-existant as the goals become unattainable.

Retaliatory actions by supervisory and management staff to subordinates is just horrific. If a supervisor or management staff member doesn't like you for whatever reason, there is a good chance they will do whatever they can to fire you or at the very least, make your life a living hell.

They hire people with no business serving customers which is why their support can be so awful for customers.

Every singe phone rep is now required to sell and troubleshoot every service even though most were only brought in and trained to do one.

Dispatch is a nightmare and the good field techs are far outweighed by contractors who do a piss-poor job most of the time.

Hours are horrible to start and even as you go up in tenure, they still have crap schedules for all but the most seasoned of front line employees.

Entire departments are let go without any warning or notice.

They will fight every single unemployment claim no matter what the reason of job loss.

They have replaced every HR rep that cared about the employees with ones that work to protect the company.

A monopoly in so many areas.

I loved this job when I began in 2003 and in the first few years it was a great place to work. The community was strong and management cared about their staff. Once they required all supervisors and management to put in 60 hour work weeks minimum (once you go salary you become their slave) that all changed. Every supervisor who actually cared about their team and questioned the horrible decisions made by upper management were either fired or their jobs become a living hell due to the aforementioned retaliatory actions. The supervisors and managers who promote are all "Yes-Men" who are corporate puppets for the Roberts family (and high up exec) billionaires that care nothing about their employees or customers.

Advice to ManagementAdvice

You won the worst company of the year award a few years ago from consumerist. Your turnover rate is astronomic. You caused tens of thousands to lose their jobs over the past 5 years yet you still bought NBC Universal and still rake in billions upon billions of dollars. I hope that Google, Intel, and Netflix wipe you out.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

2429 Other Employee Reviews for Comcast (View Most Recent)

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  1.  

    Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Pittsburgh, PA
    Former Employee - Supervisor in Pittsburgh, PA

    I worked at Comcast full-time (more than 3 years)

    Pros

    Overtime was always on point, but i love it

    Cons

    still pay for service, and a lot of labor work

    Advice to ManagementAdvice

    invest in the equipment and tools

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Horrible Corporate experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA

    I worked at Comcast full-time (more than 3 years)

    Pros

    Sometimes your work is fullfilling in that you work in Television.
    Free cable? Thanks for that 2k a year, i guess? They even charge you slightly for it now.

    Cons

    Pay is lower than corporate pay scales apart from Director and up.
    Benefits are laughable. Standard 401k match.
    Normal days off
    Very, very, very corporate.
    HR is a nightmare. Dont even think about making a slightly negative statement and PRAY no one interprets what you do as negative.
    If you don't work on a channel's product you're essentially a drone.
    There is no "familiy" culture. Don't believe the marketing ploy.
    So many layoffs. Quarterly!

    Advice to ManagementAdvice

    Shed the excess politiking. HR is a nightmare to deal with. Your training sucks. Your application system is the worst anywhere. The company is consistently voted the "worst company to work for" for a reason

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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