Comcast

www.comcast.com
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2 people found this helpful  

A stable workplace

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Account Executive in Saint Paul, MN
Former Employee - Customer Account Executive in Saint Paul, MN

I worked at Comcast full-time (less than a year)

Pros

High job security with stable pay. Great benefits, especially the health and dental insurance coverage. Great perks such as free cable/internet/phone service. Free bus pass. And a lot of other stuff.

Cons

A large company where things change slowly. It can be difficult to have your voice heard.

Advice to ManagementAdvice

Welcome criticism from lower level employees

Recommends
Positive Outlook
Approves of CEO

2432 Other Employee Reviews for Comcast (View Most Recent)

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  1. 1 person found this helpful  

    Big company, big plans.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Orlando, FL
    Current Employee - Customer Service Representative in Orlando, FL

    I have been working at Comcast full-time (more than 8 years)

    Pros

    Excellent benefits. Pleasant environment. Supportive management.

    Cons

    Angry customers. Corporate red tape.

    Advice to ManagementAdvice

    Be more available to the little guy.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Recent Customer Acct Exec - Baltimore, MD

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Executive in White Marsh, MD
    Former Employee - Customer Account Executive in White Marsh, MD

    I worked at Comcast full-time (more than 10 years)

    Pros

    Good benefits, though we used to get free cable, and that was changed not long ago to "reduced cost" cable. Exposure to technology is the biggest benefit; you can learn a lot. however, the technology you will use on the job is not as up to date as it should be. Sometimes you can promote, but most often it is a political nightmare. It's all about who you know and less about your talent or what you bring to the table.

    Cons

    Other departments have absolutely no accountability; they can say and do whatever they want to the detriment of customers, and coworkers alike...and nothing will ever happen to them. This gets old after a short while. If you really want to provide stellar customer service, you should look elsewhere. This company is not interested in your ingenuity. Even if it were, a company this large cannot change overnight. You may go in thinking that you are going to change your little corner of the world, but you aren't going to. After awhile, you stop trying. Work load is so much that it ensures you will fail on some level simply because you can't follow up in the amount of time given, or the tools you have to work with (call center programs are woefully inadequate for the job requirements.) It's less about customer satisfaction, and more about how things look on the surface; something I just could never get used to. Call center employees are held accountable for things that are completely outside of their control. The overwhelming majority of employees in the call center are absolutely miserable in their jobs. Get used to working weekends - I mean every weekend, especially if you are new. You can't even schedule a weekend off unless it is 6-8 months in advance because all the slots will be taken. Also, get used to working at least some holidays if you are a call center employee. Other departments get holidays off, but the call center has to work because it is 24/7/365. If it snows, even during "Snowmageddon" you are expected to show up to work. If you don't, you will be reprimanded.

    Advice to ManagementAdvice

    Have the top execs come and work (undercover) in the call centers for a couple of weeks so they can understand how the company's failures resonate throughout - and how it ultimately affects the customers as well. Otherwise, you will never know what people go through on a daily basis.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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