Comcast

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1 person found this helpful  

Excellent Company for a Long Career

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Executive Support Account Manager in Manchester, NH
Current Employee - Executive Support Account Manager in Manchester, NH

I have been working at Comcast full-time (more than 3 years)

Pros

Comcast has opportunity for its employees to do what they desire if they prepare for it. There are many programs available for employee quality of life.

Cons

I have yet to find anything that I would consider a negative attribute about Comcast. This is a company that cares about its clients and its employees.

Advice to ManagementAdvice

Keep on looking for ways to improve.

Recommends
Positive Outlook
Approves of CEO

2444 Other Employee Reviews for Comcast (View Most Recent)

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  1. 2 people found this helpful  

    Many years of "be glad you have a job"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Changed So Much Who Knows
    Former Employee - Changed So Much Who Knows

    I worked at Comcast full-time (more than 10 years)

    Pros

    The only thing that was really good was the discounted cable service.

    Cons

    Cut base pay and have to make up in commission, but are told they are "not doing a pay cut" Increase insurance rates but yet don't give pay increases. Tell some employees they have topped out but yet refuse to provide a pay structure scale. Move up one level or more but yet still no increase. Only advancement opportunties are if you want to relocate. There is no "work/life" balance, your hours will get changed on a dime and if you have a set schedule of maybe higher education or daycare, that is "oh well" work it out.

    Advice to ManagementAdvice

    Be honest with your employees instead of trying to cover up things. Employees do understand the "business needs" but maybe you should realize the "life needs" employees do have a life and hour changes just based on a corportate decision is not always the best even for the market area. Respect your actual front counter employees, they also take a lot from a customer not just DSR's and Tech's. Just because and idea looks good on paper doesn't mean it is really a "good idea". Take care of your loyal long term customers, not just the new. You are currently ranked number 1 and it takes a lot of hard work to get there, but being number 1 doesn't mean stomping all over the lower food chain. Remember the lower good chain has had a LOT to do with you being number 1. Maybe someone should take a look at the management in the Region/Divisional areas.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    80 hour work weeks at less than minimum wage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Residential Direct Sales Representative in Johnson City, TN
    Current Employee - Residential Direct Sales Representative in Johnson City, TN

    I have been working at Comcast full-time (more than 3 years)

    Pros

    Free TV, Internet, and home phone if you are ever home to use it.

    Cons

    Exactly the same in Johnson City (Gray), TN as it is described in Huntsville, AL:

    Can't wait for the new iComp pay plan, more GPS tracking, & more performance management (PM) write-ups every two weeks. Basically your job is threatened every two weeks. Immense STRESS.

    "This company has a pay structure that is set up for failure. Your commission is considered a pay advancement for the sales you make, however, if the customer does not keep the service or pay their bill four months down the road you will receive a "charge back" on the money you made on the sale.

    Poor customer service will likely be the cause of the customer cancelling the service that causes you to lose money. You will end up with "literally" a negative pay check. Yes, I have seen this happen. The quota is unrealistic to meet therefore you never receive the targeted pay. At the end of the year, you have paid Comcast to "let" you work for them.

    Not to mention the danger Comcast subjects you to by sending you into dangerous neighborhoods. They will micro manage you even on your time off and "GPS" track your every movement. In summary, Comcast has managed to master manipulate the pay structure to get "FREE LABOR" from their employees.

    This company will lead you into bankruptcy before you even realize it. For those of you who have read this, they have set the pay structure up for failure. You WILL work for FREE do not say I didn't warn you if you decide to proceed. There is however a current investigation being conducted by the labor board."

    Advice to ManagementAdvice

    Realize that you have a bad reputation with former customers and work on a strategy to make them want to come back to Comcast. Realize that you are the 4th most hated company in the US & make positive changes to change this embarrassing fact. Turn off the GPS tracking of your direct sales employees, don't threaten their job every two weeks, give them products and promotions customers actually want to buy. Stop raising rates every 6 months and treat customers fairly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Comcast

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