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There are newer employer reviews for Comcast

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A great place to build a career!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager in Philadelphia, PA
Current Employee - Manager in Philadelphia, PA

I have been working at Comcast full-time (More than 5 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

1) Benefits (who can argue with free cable!)
2) Work-life balance
3) Constantly working on new products and services.

Cons

Being such a big company makes having standard processes very difficult, especially given the history of how the company grew over time through acquisitions.
Need to do a better job with customer service.

Advice to Management

Spend the money on standardizing major systems (e.g., billers) to enable all areas to follow similar processes.

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  1. Helpful (1)

    Love the company, top to bottom. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Representative in Denver, CO
    Former Employee - Sales and Service Representative in Denver, CO

    I worked at Comcast full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, pay is on par in the sales department, and they make sure that you've got a happy work environment. Would love to go back. Always helpful in the community, especially on Comcast cares day, just a great company to work for.

    Cons

    It's a massive company, so at times you can feel like your input is less than listened to. At times, we had a bad reputation, though I felt that was unfairly deserved.


  2. Helpful (3)

    Management Revolving Door Slave Mentality

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CAE in Tinley Park, IL
    Former Employee - CAE in Tinley Park, IL

    I worked at Comcast full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Can be Interesting and challenging jobs

    Cons

    The industry is extremely competitive & is constantly changing, (daily), however the company wants front-line employees, (that have first customer contact), to do more & more in less & less time while constantly removing & restricting access to benefits that the company supplies creating a very stressful environment, affecting employees mental as well as physical health, with low financial compensation. There is a revolving door mentality in management. There is NO job security. From the day that job training is completed, there is the constant threat of termination, even for washroom usage. Stress comes not only from management but customers as well, who constantly complain about the companies business practices. Employees can't even make plans w/family because of the system set in place for scheduled time off. In most cases, you don't know until the day OF whether requested time off was approved or not. Employees are REQUIRED on every call to promote & sell additional products & services to customers but the company keeps changing the employee commission structure so employees are required to sell morre & more with less & less commission compensation.

    Advice to Management

    Remove the stress & compensate employees with decent living wages, in addition to competition incentives, instead of unhealth food & snacks.


There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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