Comcast

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Comcast

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Operations Supervisor in Philadelphia, PA
Current Employee - Operations Supervisor in Philadelphia, PA

I have been working at Comcast full-time (more than 8 years)

Pros

good people, bad processes and missing a human touch

Cons

true growth opportunity missing and development and feedback absent for A players

Recommends
Positive Outlook
Approves of CEO

2522 Other Employee Reviews for Comcast (View Most Recent)

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  1. 2 people found this helpful  

    great benefits, micromanaged beyond imagination---door to door Win-Back sales rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Win-Back Door to Door Sales Representative in Union City, NJ
    Former Employee - Win-Back Door to Door Sales Representative in Union City, NJ

    I worked at Comcast full-time (less than a year)

    Pros

    Nice benefits, time off is generous, excellent paid training allowance... better than most BY FAR. weekly training pay and travel allowance can top 1 grand a week. Great until it expires

    Cons

    Micromanaged with tracking device on I-pad. It tracks your location in (almost) real time, door knocks, dispositions, sales and times you left the field to go to Targets to pee. New mandatory field hours are 2:00pm to 8:00pm. Afraid of a dark street at night? Too bad.
    Potentially a good job until terrible installers who are outside contractors (some of them) ruin your deal by being late or not showing up For an install. Ticked off householder calls you and cancels. You don't get paid because someone in the chain of service does not take their job seriously. Also, sometimes customer service reps will change your coding to a new deal that is being processed and STEAL your deals unless your on top of your commissions. Mean customer service reps may sometimes cause angry customers to cancel their service
    Your commission that you earned months ago can be CHARGED BACK because of this.
    A potentially wonderful job is ruined because of such nonsense.

    Advice to ManagementAdvice

    Re-branding yourself as INFINITY will not get rid of the poor customer service, no show installers and angry clients. STOP JUST GOING WITH THE FLOW because your getting a fat check. Be an agent of change and keep more win-back reps!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    HR Needs to Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Business Partner in San Francisco, CA
    Former Employee - Human Resources Business Partner in San Francisco, CA

    I worked at Comcast full-time (more than 3 years)

    Pros

    Co-workers understand the struggles we go through. They step up and help out as needed. Benefits are great, especially for family coverage. Some nice perks after the NBC Universal became a member of the family of companies.

    Cons

    Leadership, leadership and leadership. HR leadership is abysmal, especially in Western Region. Cronyism abounds. Check LinkedIn and see how many seasoned HR professionals have left the Company. Many more are awaiting for the right opportunity.

    Advice to ManagementAdvice

    Really listen to the attitude survey results. Bring in Sr HR leadership that isn't part of the "good ole boys club". Western Region HR leadership lacks vision and understanding of how to grow the HR team effectively.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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