Comcast
3.1 of 5 1,677 reviews
www.corporate.comcast.com Philadelphia, PA 5000+ Employees

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Just Started Position, many years in outside sales switching to inside sales role

Inbound BSR I (Current Employee)
Horsham, PA

I have been working at Comcast full-time for less than a year

ProsLarge Based Company, Endless Growth Within the Company, Hire within, Un-Capped Commission, Create own Destiny, When finished shift...your finished....not constantly searching to drum up business, follow guidelines and procedures and your golden....Awesome environment, cool people, diverse people, nice office, good location, cool upper management, vice president friendly, supervisors want you to succeed. . . .Basically free service, ie. cable tv, internet, phone, and security if want at lower cost....On Demand discount....flex days, paid holidays, casual dress, casual atmosphere, free use of gym, café good food. Awesome VP, very friendly, knows people by name, which equals good moral

ConsRamp Schedule hard to manage financially until commission comes which is roughly 2-3 months......quarterly shift changes based on performance, and seniority, short lunch break, competitive environment almost too much....work/life balance can be understanding a bit more

Advice to Senior ManagementChange Ramp pay Schedule for new hires....teach systems that are utilized on a daily basis more efficiently, promote based on work ethic, leadership and quality of selling strategy, rather than meeting numbers....numbers aren't true numbers due to routing calls not all sales opportunities, utilize a better metric system....bonus structure and spiffs on comp plan could be more incentive based....bonuses for new business, bonuses for upsell, commission should be paid per account sold, not based on revenue....pay for self generating bonuses...

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Engineer

Engineer (Current Employee)
Philadelphia, PA

I have been working at Comcast full-time for more than 5 years


Pros: Company's doing very well. People are great Cons: don't pay well. can get political. No, I would not recommend this company to a friend More

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Needs more focus on good customer service

Customer Service Representative (Former Employee)
Sacramento, CA

I worked at Comcast full-time for more than 3 years


Pros: I like dealing with people and solving their problems. Pay was ok, and being offered the option to work from home made it a great… Cons: When I got hired, we were told Comcast was really trying to improve the customer experience. Sounded good but in practice just wasn't the case.… Advice to Senior Management: I'd suggest looking at companies like Sprint, who once had a poor customer service reputation and are now rated by JD Powers as most improved… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

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