There are newer employer reviews for Comcast

1 person found this helpful  

Engineer

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Engineer  in  Philadelphia, PA
Current Employee - Engineer in Philadelphia, PA

I have been working at Comcast full-time for more than 5 years

Pros

Company's doing very well. People are great

Cons

don't pay well. can get political.

Doesn't Recommend

2088 Other Employee Reviews for Comcast (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    Needs more focus on good customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Sacramento, CA
    Former Employee - Customer Service Representative in Sacramento, CA

    I worked at Comcast full-time for more than 3 years

    Pros

    I like dealing with people and solving their problems. Pay was ok, and being offered the option to work from home made it a great job to have. I was able to do my work, help customers and maintain good metrics without being micromanaged or having someone breath down my neck like when I was at the call center

    Cons

    When I got hired, we were told Comcast was really trying to improve the customer experience. Sounded good but in practice just wasn't the case. Over the 3 years I was there it didn't seem to be about helping the customer. We didn't have all the tools we needed to handle all issues, our metrics were more important than good customer service. It really went bad when they decided to close down the Sacramento call center, calls were already being outsourced to untrained agents, many with such a heavy accent customers couldnt understand them...often insisting on being transferred to America! The short sighted decision to save money by pulling out of California will cost more in the long run due to dissatisfied customers and terrible customer service

    Advice to ManagementAdvice

    I'd suggest looking at companies like Sprint, who once had a poor customer service reputation and are now rated by JD Powers as most improved in that area. Give your employees good training and make some policies more friendly to employees not just so they could better help customers, but also for employee morale...and make the policies better for the customers. The company's reputation has certainly declined over the past few years, and the trend of cutting the cable for other television options behooves Comcast to get their s$^^&! together

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Business Class Outbound Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast

    Pros

    Good Pay, Growing Business, matching 401k vests immediately

    Cons

    Sub par management, no direction, poor training, comcast isn't everywhere so lots of your sales fall out due to non serviceable locations.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Comcast

Worked for Comcast? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.