Comcast

www.comcast.com
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2 people found this helpful  

I love this company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Comm Tech III in Jacksonville, FL
Current Employee - Comm Tech III in Jacksonville, FL

I have been working at Comcast full-time (more than 3 years)

Pros

Tuition Reimbursement, Health Insurance, Quarterly Bonus

Cons

I don't have any complaints

Advice to ManagementAdvice

None

Recommends
Positive Outlook
Approves of CEO

2446 Other Employee Reviews for Comcast (View Most Recent)

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  1. 1 person found this helpful  

    Technical Support Network Operational Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Manassas, VA
    Current Employee - Technical Support in Manassas, VA

    I have been working at Comcast full-time (more than 10 years)

    Pros

    401k with company match is among the highest in the country, Employee Stock Purchase plan is very generous (85 % premium), every department I have worked for is relatively stress free (very important to me). Salary compensation is lower than the peers but with incentives, bonuses and levels achievement, real salary is possible.

    Cons

    Constant relocating of whole departments from one state to another affecting people's employment status, inefficient customer service's logistics ( the majourity of customer's issues can be resolved when the customer calls and not when a technician is assigned to drive to the customer's locale the next day). In most of those cases, the technician is unable to resolve the issue because it is not technician related and will have to call into technical support to resolve the issue which should had been resolved the day prior by the customer service personnel when (s)he had the call.
    Lack of Corporate - no corporate synergies and interactions. Corporate does not know what the rest of the company's life is relating to their job function, They establish rules and regulations that are in many cases steps backwards and are detrimental to the whole company as a whole. If one corporate person where strategically placed in a non corporate building, their operations will be more efficient and beneficial

    Advice to ManagementAdvice

    1. - Listen to your non corporate employees, they are the face of Comcast and believe it or not know what is needed to more efficiently run the company. If non corporate complains that their hardware is not enough to meet the daily needs of the customers or it impacts their ability to properly execute their job functions, do not wait until 4 years, act immediately. If we are unable to conduct our duties correctly everybody will suffer. That also includes unnecessary "truck rolls", a more efficient customer service team that takes the first calls or a liaison with a first call technical support team in the background at the time of calls (like a help desk but a true help desk) will eliminate about 80% of your truck rolls and in the interim save your corporate millions in hard currency per month. The positives: a much higher JD Power and Associate rating, happier customers who will state that they know what they are going "a true first call resolution" will be impacted almost immediately. But to engage in this, you will to listen and take the advice of the people that deals with the system everyday, instead of passing archaic rules that has little benefits.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Enterprise Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Account Executive
    Former Employee - Enterprise Account Executive

    I worked at Comcast full-time (more than a year)

    Pros

    Excellent Benefits with great time off. Good work life balance, people are friendly. Pretty good incentives if you perform.

    Cons

    Micro Managed, fiber is not in all areas, cannot sell across regions. More concerned about how many widgets are in Salesforce then actual productivity. People get placed on improvement plans too easily. This is a 1 year job.

    Advice to ManagementAdvice

    If you want to sell fiber, spend the capitol to compete.

    Recommends
    Neutral Outlook
    Approves of CEO
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