Comcast

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customer account executive - billing

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Account Executive  in  Chicago, IL
Current Employee - Account Executive in Chicago, IL

Pros

Great pay and benefits. You can really learn a lot from the company business wise if you look outside of the box. Great place to start if you are interested in becoming a better sales person because regardless of your position, you will be selling something for comcast. You recieve support from management easily.

Cons

Dealing with billing concerns is never going to be an easy job to tackle but Comcast makes it even more difficult with the setups they have in place. The metrics and goals you have to follow completely contradict each other. Customer Service is difficult to deliver at times with some of the options we have to give the customers being so limited. Customers do not make it any easier, you will talk to the most disrespectful and disgusting people so you have to have patience. You must sell so if you are not into selling to someone after they've just complained there bill has increased, do not bother applying.

Advice to ManagementAdvice

You pay decent which keeps your employees slightly pacified but the metrics should be re-evaluated because different calls cause for certain metrics to be impacted negatively.

Recommends
Neutral Outlook
Disapproves of CEO

Other reviews for Comcast

  1.  

    good company to work for

    Current Employee - Customer Account Executive  in  Voorhees, NJ
    Current Employee - Customer Account Executive in Voorhees, NJ

    Pros

    good product good company k

    Cons

    dont ever go out on temp disability

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Working in an inbound call center assisting customers with account inquires and repair over the phone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Billing and Repair Customer Service Representative  in  Richmond, VA
    Former Employee - Billing and Repair Customer Service Representative in Richmond, VA

    Pros

    Great benefits and resources and tools to complete the job and do a job well done

    Cons

    Company moved up north Richmond, VA call center closed

    Recommends
    Positive Outlook
    No opinion of CEO
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