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customer account executive - billing

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Account Executive in Chicago, IL
Current Employee - Account Executive in Chicago, IL

I have been working at Comcast full-time (less than an year)

Pros

Great pay and benefits. You can really learn a lot from the company business wise if you look outside of the box. Great place to start if you are interested in becoming a better sales person because regardless of your position, you will be selling something for comcast. You recieve support from management easily.

Cons

Dealing with billing concerns is never going to be an easy job to tackle but Comcast makes it even more difficult with the setups they have in place. The metrics and goals you have to follow completely contradict each other. Customer Service is difficult to deliver at times with some of the options we have to give the customers being so limited. Customers do not make it any easier, you will talk to the most disrespectful and disgusting people so you have to have patience. You must sell so if you are not into selling to someone after they've just complained there bill has increased, do not bother applying.

Advice to ManagementAdvice

You pay decent which keeps your employees slightly pacified but the metrics should be re-evaluated because different calls cause for certain metrics to be impacted negatively.

Recommends
Neutral Outlook
Disapproves of CEO

2166 Other Employee Reviews for Comcast (View Most Recent)

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  1.  

    I have worked at Comcast for 9 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Manchester, NH
    Current Employee - Sales Manager in Manchester, NH

    I have been working at Comcast full-time (more than 8 years)

    Pros

    Plenty of leadership training
    As long as you can navigate the political culture of a large corporation there is lots of opportunity to grow

    Cons

    Tools are outdated
    Processes are cumbersome
    Reporting is not timely

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer III in Denver, CO
    Current Employee - Engineer III in Denver, CO

    I have been working at Comcast full-time (more than 5 years)

    Pros

    Great work, depends on which team you are in though; valued and respected if you work well, lot of innovation happens; One of the leaders in video voice and now even data networks

    Cons

    Lesser salaries, just like any other company it takes time to reach the top within the company

    Advice to ManagementAdvice

    None. I am satisfied

    Recommends
    Positive Outlook
    No opinion of CEO
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