Comcast

www.comcast.com
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2 people found this helpful  

Terrible

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Tinley Park, IL
Former Employee - Customer Service Representative in Tinley Park, IL

I worked at Comcast full-time

Pros

Free cable, health benefits, and promise of a retirement plan (if you make it that far).

Cons

Dead end job. High rollover. Governed by low end management that is recruited by people that skate past solving customer problems and focus only the negatives. Basically if do everything right it counts for almost nothing but you get assigned blame for customer surveys that reflect customer dislike of company policies but any negative feedback is blamed on the agent.

Advice to ManagementAdvice

Eventually you will burn through all the people that have any passing interest in working for you, then what? Offshoring hasn't worked too good either. Quit trying to force sales requirements to people in customer support and billing. Customers are offended and mistrust you even more because of this sleazy practice.

Doesn't Recommend
Negative Outlook
No opinion of CEO

2432 Other Employee Reviews for Comcast (View Most Recent)

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  1. 1 person found this helpful  

    Loved what I did, but company losing it's focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician in Augusta, GA
    Current Employee - Technician in Augusta, GA

    I have been working at Comcast full-time (more than 3 years)

    Pros

    Great perks & benefits. Get to meet new people everyday. 4 10s was awesome

    Cons

    Constantly changing metrics. Bad training system. Consolidation of management positions left large disconnects in the support of techs and customers

    Advice to ManagementAdvice

    Shift focus back on Customer satisfaction and employee morale

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    I loved this job and I had a great time working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PTE in Redwood City, CA
    Former Employee - PTE in Redwood City, CA

    I worked at Comcast full-time (less than a year)

    Pros

    Work from home
    A lot of free dom
    Friendly atmosphere and chat
    A work from home that was not a scam
    Learned about so good tools and software

    Cons

    The feedback for doing things incorrect made it difficult for me to figure how things should be done
    There is a lot of policy to follow

    Recommends
    Positive Outlook
    Approves of CEO
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