Comcast

  www.comcast.com
  www.comcast.com
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2 people found this helpful  

Terrible

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Tinley Park, IL
Former Employee - Customer Service Representative in Tinley Park, IL

I worked at Comcast full-time

Pros

Free cable, health benefits, and promise of a retirement plan (if you make it that far).

Cons

Dead end job. High rollover. Governed by low end management that is recruited by people that skate past solving customer problems and focus only the negatives. Basically if do everything right it counts for almost nothing but you get assigned blame for customer surveys that reflect customer dislike of company policies but any negative feedback is blamed on the agent.

Advice to ManagementAdvice

Eventually you will burn through all the people that have any passing interest in working for you, then what? Offshoring hasn't worked too good either. Quit trying to force sales requirements to people in customer support and billing. Customers are offended and mistrust you even more because of this sleazy practice.

Doesn't Recommend
Negative Outlook
No opinion of CEO

2264 Other Employee Reviews for Comcast (View Most Recent)

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  1. 1 person found this helpful  

    Eye opening

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support in Blue Bell, PA
    Former Employee - Tech Support in Blue Bell, PA

    I worked at Comcast full-time (more than an year)

    Pros

    the level of support given to a team member

    Cons

    the limitation of the job.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Pretty Weak

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Washington, DC
    Current Employee - Sales Associate in Washington, DC

    I have been working at Comcast part-time (more than an year)

    Pros

    Flexible hours
    Relaxed work environment
    Create own schedule

    Cons

    No Base Pay
    Cold Selling
    They MAKE you buy iPads

    Advice to ManagementAdvice

    Don't force employees to buy unnecessary 'equipment'

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Comcast

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