There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

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Helpful (1)

Generally positive employment experience.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Residential Account Executive in San Jose, CA
Former Employee - Residential Account Executive in San Jose, CA
Recommends
Neutral Outlook
No opinion of CEO

I worked at Comcast full-time (More than 3 years)

Pros

Good compensation and benefits. High quality products with near-universal brand recognition.

Cons

Fairly unresponsive chain of communication between upper managment and field-level representatives. Performance metrics imposed on employees create conflict between employees and customers--this is the real reason for Comcast's longstanding customer service woes, and it's apparently inextricably embedded in the corporate culture.

Advice to Management

You can't fix damage to brand from customer service woes by simply changing the name. (Especially since, years later, Comcast is still a much more valuable brand than Xfinity). The solution is actually to modify employee performance metrics to incentivize situation-specific common sense employee-customer interactions. The damage is actually being done as employees are forced to exploit loopholes in the constantly shifting performance metrics in order to meet quotas.

Other Employee Reviews for Comcast

  1. Helpful (1)

    WOW

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CAE in Madison, MS
    Current Employee - CAE in Madison, MS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Comcast full-time (Less than a year)

    Pros

    the paid time off we had after 90 days

    Cons

    the schedules, and the management

    Advice to Management

    Remember you had to start somewhere


  2. Good Until

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Comm Ops2 Fulfillment in Chattanooga, TN
    Current Employee - Comm Ops2 Fulfillment in Chattanooga, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast full-time (Less than a year)

    Pros

    Management takes notice of you quickly when you exceed expectations and put forth your best efforts

    Cons

    Employees with seniority does not like new competition; upper management has no clear direction to low level employees and quick to take sides

    Advice to Management

    Weed out those that can't work with new hires in a field where turnover is rampant


There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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