There are newer employer reviews for Comcast

2 people found this helpful  

It is difficult.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Account Executive  in  Indianapolis, IN
Current Employee - Customer Account Executive in Indianapolis, IN

I have been working at Comcast full-time for less than a year

Pros

The work environment is very positive

Cons

The calls and the way we deal with customers is horrible

Advice to ManagementAdvice

Apple has better customer service standards.

Doesn't Recommend
Negative Outlook
Approves of CEO

2116 Other Employee Reviews for Comcast (View Most Recent)

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  1. 2 people found this helpful  

    Good for growth of your skillset.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Specialist  in  Philadelphia, PA
    Current Employee - Operations Specialist in Philadelphia, PA

    I have been working at Comcast full-time

    Pros

    The perks of Comcast include:
    Free cable, internet, and phone. Hands down one of the best job perks you can get as a 9 to 5 employee in the country.

    The corporate environment varies, but for those where there is a more relaxed attitude (i.e. no business casual required, creature comfort perks, more freedom to interact with your managers, etc) the experience is very pleasant and rewarding.

    Skillset growth. Comcast is willing to bring in new technologies, strategies, and business mindsets to see what succeeds without hesitation. While it without a doubt means that there is a "throw it all at the wall and see what sticks" management style, it definitely means you can pick up new talents and marketable skills on the fly.

    People. Of all the places I have been at, I have enjoyed my coworkers the most at Comcast. Maybe its because its the cable/entertainment industry or if its just the type of people it attracts, but in general its difficult to not get along with the majority of people they have in any office.

    Cons

    Accountability, or lack thereof for management above a certain level. Its a pretty well known fact that in Comcast it takes quite a bit to get yourself fired/removed once your at a certain management level, no matter how bad the screw up is. It can be demoralizing for employees in a division to see well laid plans blow up in their faces because of some boneheaded decisions from above and not see any repercussions from it.

    HR tends to let talent slip away. Personally, I have seen some absolutely brilliant minds and talent leave comcast because there were either too slow to attempt to keep the employee or unwilling to pay the employee their market value in the face of competition. This will be a very big problem for them for the foreseeable future.

    Over reliance on contracted workers. Comcast likes hired help. Way too much. From installers, office workers, coders, and support staff Comcast will always bring on an army of contractors before they will even consider a full time hire. The consensus is pretty much the same for them all, the work isn't as good and they tend to be unmotivated to improve the company for a lack of motivation or ownership of one's work.

    Advice to ManagementAdvice

    Barring any major events in world politics or another financial crash the labor market will be heating up in the next 1-2 years. Relying on a mindset of the recession where the employer retains the entirety of power in any job offer or negotiation will come back to bite you in the butt. There will indeed be places where the "grass is greener" and retaining your talent will require some actual effort. Please don't let them slip away.

    Make your management accountable. Highly visible bad decisions destroy morale and do not instill confidence from employees under managers who make those decisions. Reprimand them, either financially, though privately held sessions, or via demotions/career detriments. Remind them that good performance does get hefty rewards that they are used to, but bad performance will put them in the same boat as their employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor
    Current Employee - Supervisor

    I have been working at Comcast full-time

    Pros

    I like the people I work with and the company is always looking forward.

    Cons

    Unrealistic expectations on the Supervisors. Difficult to manage time when there is so much expected of you. Over the past several years, departments have been cut or eliminated and those job duties get pushed onto the Supervisors.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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