Comcast

  www.comcast.com
  www.comcast.com
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5 people found this helpful  

Great Experience if You're Not on the Phones

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Communications Technician IV in Salt Lake City, UT
Former Employee - Communications Technician IV in Salt Lake City, UT

I worked at Comcast full-time (more than 5 years)

Pros

- Great Compensation Package to include:
--401k, Profit Sharing, Employee Stock Purchase Program, Health, Vision, Dental, Vacation Days, Sick Days, Personal Days, Paid Holidays, Overtime Options, Commission Options, Quarterly Bonuses, Free Cable TV/Internet/Phone, Tuition Reimbursement, Discounts (on everything from cell plans to TV purchases),
and depending on your position: Free SmartPhone, Tablet, Laptop, Company Vehicle, Uniform Allowance, and/or relocation reimbursement.
- Plenty of Opportunity to Grow/Promote
- Friendly / Relaxed Working Environment
- Dedicated and Intelligent Peers
- Management seems to care and listen quite often, at every level (I personally have talked to the President of the West Division, and he took notes and was pleasant to speak with).

Cons

- Phone Support for Employees and Customers Make People Hate this Company...

Advice to ManagementAdvice

- Bring Phone Support (customer service, billing, repair, collections, etc.) back to the local regional offices. Outsourced phone support may be cheaper up front, but it that worth the reputation cost and increased difficulty in procuring future customers?

Recommends
Positive Outlook
Approves of CEO

2322 Other Employee Reviews for Comcast (View Most Recent)

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  1. 1 person found this helpful  

    Depends on location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Sales in Manchester, NH
    Current Employee - Director of Sales in Manchester, NH

    I have been working at Comcast full-time (more than 8 years)

    Pros

    Average compensation, Stock options were a great benefit as long as stock performs, especially for lifers. Depending on your SVP you may receive career development opportunities and support or you may be ignored all together if you are perceived as a future threat. Lots of politics, especially in the GBR area with people covering their foibles looking the other way lest they lose their job for showing some integrity. CHQ has done a better job of bringing in better talent and it shows in the company's recent performance. Great bennies.

    Cons

    The golden handcuffs lead to inaction and self-preservation. Bad reviews on employee survey leads to witch hunts instead of addressing the issues (excepting some SVPs has mentioned above).

    Advice to ManagementAdvice

    Division President needs to clean house and realize he is not surrounded by the best people and that those getting promoted or moved to other markets as promoted have not really contributed to the company more than hot air. Neil and Brian need to take a closer look at what is going on under their noses. They could trim the fat by trimming/replacing, inept, unqualified VPs and EDs.

    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Volatile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Denver, CO
    Current Employee - Manager in Denver, CO

    I have been working at Comcast full-time (more than 10 years)

    Pros

    Amazing Benefits, Company has a lot of revenue, Stock price well

    Cons

    Many reorganizations, a lot of managed services, culture is outdated

    Advice to ManagementAdvice

    Focus on building a better environment and a culture that is inviting to people

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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