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Helpful (6)

Great Experience if You're Not on the Phones

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Communications Technician IV in Salt Lake City, UT
Former Employee - Communications Technician IV in Salt Lake City, UT

I worked at Comcast full-time (More than 5 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

- Great Compensation Package to include: --401k, Profit Sharing, Employee Stock Purchase Program, Health, Vision, Dental, Vacation Days, Sick Days, Personal Days, Paid Holidays, Overtime Options, Commission Options, Quarterly Bonuses, Free Cable TV/Internet/Phone, Tuition Reimbursement, Discounts (on everything from cell plans to TV purchases), and depending on your position: Free SmartPhone, Tablet, Laptop, Company Vehicle, Uniform Allowance, and/or relocation reimbursement. - Plenty of Opportunity to Grow/Promote - Friendly / Relaxed Working Environment - Dedicated and Intelligent Peers - Management seems to care and listen quite often, at every level (I personally have talked to the President of the West Division, and he took notes and was pleasant to speak with).

Cons

- Phone Support for Employees and Customers Make People Hate this Company...

Advice to Management

- Bring Phone Support (customer service, billing, repair, collections, etc.) back to the local regional offices. Outsourced phone support may be cheaper up front, but it that worth the reputation cost and increased difficulty in procuring future customers?

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  1. Helpful (2)

    A clear example of a corporate greed by company run by the bean counters

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Services are included in the employee package

    Cons

    Unrealistic Goals and expectations change on a whim. Extremely stressful high pressure work environment. No thought is given to even a 6 mo long range impact brought to bear with the implementation of new processes. You would think they would have software tools that actually work....they don't and employees have to continually struggle with applications that either lag or simply don't work. They continually launch new products without notice, information or training of the employees that will be handling the calls it generate. Sad because it used to be a wonderful place to work.

    Advice to Management

    Do not abuse your frontline employees. Get in touch with the extremely stressful jobs they do. Treat your employees and customers well and profits will follow


  2. Helpful (2)

    Should have listened to the reviews

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CAE - IP Support Specialist in Knoxville, TN
    Former Employee - CAE - IP Support Specialist in Knoxville, TN

    I worked at Comcast full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    A bunch of time off. But needed from all the negativity.

    Cons

    Felt like a slave, sell sell sell, a lot of the call where customers who you really couldn't help because they were older people who barely knew what a remote was. When going back for orientation, one worker stood up and said "Lets see how long this class lasts!" Getting cussed out for half your shift and all this for 11.00/hr. Yep I left. Right to work state in Tennessee and really happy where I ended up. Nobody I talked to there liked the place but for them, it is a job.

    Advice to Management

    Quit hiding from the hourly workers. lol


There are newer employer reviews for Comcast
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