There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

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Business Account Executive - The Real Story and Life

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Business Account Executive in Seattle, WA
Current Employee - Business Account Executive in Seattle, WA
Doesn't Recommend
Neutral Outlook
Approves of CEO

I have been working at Comcast full-time (Less than a year)

Pros

Pros - Time off, Lots of Meetings, Company will spend money for free lunch. Company Culture you live and you learn.

Cons

Communication is awful - (AC's or Account Coordinators are there to support, in NW it works against you. Your role is not to manage accounts that's why they are there except you find yourself 3 to 4 hours out of day trying to figure out why account is rejected and nobody knows why. Communication is terrible - Residential doesn't communicate with Business and visa versa - so a business owner who typically is a home owner with our services you would have no clue until you walked in door. Systems - 4 Systems to learn just to find out who has service and if it is possible to be serviced. Systems - The systems actually work against you, no streamlined process for submitting documentation. Systems- You are selling against your own system, if there is a company error it states in sales hand book company will not recourse the error "it is what it is". Selling - Lots of fun, you create freedom but only competition is your team: BSRS, DSRS, EAE's, BAE 2, BAE 3 and even BAE 1's you have no locked territory and after 14 days of selling if no communication the inside sales team can work your opportunities. Catch is you cannot work theirs. Communication again is terrible, you spend allot of time in account management and only 12 to 17% of the 5,000 + sales people are hitting goal. The company has a point structure, revenue structure and goal structure so if you sell a product but not the right product it can work against you financially. So ontop of the external competition, you have Comcast working against you as well. I would inquire about these statements when you do ride alongs, and interview with leadership.

Advice to Management

Compensation, make sure it is clear pay more than 1% of the contract value - we sell 3 year contracts but are only compensated for 10% of the 1st year or 3% of the entire contract if we were to sell the appropriate product set. Otherwise it's 1%. Communication it is awful, across the country teams complain or debate construction, its not the construction its the flow. The process needs to be six sigma examined waste has to be in the 10's of millions just because of the flow and time waste. Sales force, use it to its full potential you pay for a product but limit its abilities. Reps should not be searching a territory for service today. If you were to simply upload a xml or csv file to sales force with all clients that are active, when they use 360 it would populate yes or no. Simple 1 hour of work depending on network speed would save company, reps, time which equates to money. Productivity is key, dump street sheets and all these other methods of discovery like wire's dog houses, that's none sense when you have the data sitting in a file on a computer. Again wasted time is wasted money! Comcast is a good company, but when the car dealerships in the NW have less turnover than a major corporation there might be an issue?

Other Employee Reviews for Comcast

  1. Could be better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Account Executive in Jacksonville, FL
    Current Employee - Customer Account Executive in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Great money and bonus pay!

    Cons

    Terrible call center hours of operation without much chance of a shift change.Not enough training and a lot of lies on job duties and schedule

    Advice to Management

    Undercover boss at the lowest levels to experience the root of all problems.


  2. ...

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good pay and benefites package

    Cons

    Eh there's quite a few


There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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