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Business Account Executive - The Real Story and Life

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Business Account Executive  in  Seattle, WA
Current Employee - Business Account Executive in Seattle, WA

I have been working at Comcast full-time for less than a year

Pros

Pros - Time off, Lots of Meetings, Company will spend money for free lunch.
Company Culture you live and you learn.

Cons

Communication is awful - (AC's or Account Coordinators are there to support, in NW it works against you. Your role is not to manage accounts that's why they are there except you find yourself 3 to 4 hours out of day trying to figure out why account is rejected and nobody knows why.
Communication is terrible - Residential doesn't communicate with Business and visa versa - so a business owner who typically is a home owner with our services you would have no clue until you walked in door.
Systems - 4 Systems to learn just to find out who has service and if it is possible to be serviced.
Systems - The systems actually work against you, no streamlined process for submitting documentation.
Systems- You are selling against your own system, if there is a company error it states in sales hand book company will not recourse the error "it is what it is".
Selling - Lots of fun, you create freedom but only competition is your team: BSRS, DSRS, EAE's, BAE 2, BAE 3 and even BAE 1's you have no locked territory and after 14 days of selling if no communication the inside sales team can work your opportunities. Catch is you cannot work theirs.
Communication again is terrible, you spend allot of time in account management and only 12 to 17% of the 5,000 + sales people are hitting goal. The company has a point structure, revenue structure and goal structure so if you sell a product but not the right product it can work against you financially.
So ontop of the external competition, you have Comcast working against you as well. I would inquire about these statements when you do ride alongs, and interview with leadership.

Advice to ManagementAdvice

Compensation, make sure it is clear pay more than 1% of the contract value - we sell 3 year contracts but are only compensated for 10% of the 1st year or 3% of the entire contract if we were to sell the appropriate product set. Otherwise it's 1%.
Communication it is awful, across the country teams complain or debate construction, its not the construction its the flow. The process needs to be six sigma examined waste has to be in the 10's of millions just because of the flow and time waste.
Sales force, use it to its full potential you pay for a product but limit its abilities. Reps should not be searching a territory for service today. If you were to simply upload a xml or csv file to sales force with all clients that are active, when they use 360 it would populate yes or no. Simple 1 hour of work depending on network speed would save company, reps, time which equates to money. Productivity is key, dump street sheets and all these other methods of discovery like wire's dog houses, that's none sense when you have the data sitting in a file on a computer. Again wasted time is wasted money!

Comcast is a good company, but when the car dealerships in the NW have less turnover than a major corporation there might be an issue?

Doesn't Recommend
Neutral Outlook
Approves of CEO

Other Reviews for Comcast

  1. 1 person found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cable Technician  in  Plymouth, MA
    Former Employee - Cable Technician in Plymouth, MA

    I worked at Comcast full-time for more than 3 years

    Pros

    Benefits! Lot's of perks and the Company listens to employees. Open door policy.

    Cons

    Room for growth takes a long time! many internal post is highly competitive.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    The job itself is not the problem, management is the problem.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - DSR-Direct Sales  in  Lake Zurich, IL
    Former Employee - DSR-Direct Sales in Lake Zurich, IL

    I worked at Comcast full-time for less than a year

    Pros

    Great benefits, free cable services and I made a ton of money. I worked virtually independently.

    Cons

    Overbearing, non-stop pressure from management. Getting texts almost non-stop does not make a better salesmen, especially when you're sitting down with potential customers. Over managed and micro managed to death. Unrealistic sales goals, stress and pressure is the reason for a 90% turnover rate.

    Advice to ManagementAdvice

    Meet with sales people once a week and everyone can answer for their production at that point. No need to pester and drive salesmen nuts with ridiculous almost stalking type texts.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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