Comcast

  www.comcast.com
  www.comcast.com
There are newer employer reviews for Comcast

2 people found this helpful  

Financially stable company to work for

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Direct Sales Representative in Atlanta, GA
Current Employee - Direct Sales Representative in Atlanta, GA

I have been working at Comcast full-time (more than 3 years)

Pros

As a Direct Sales Rep, you are allowed great deal of autonomy and great pay. Comcast pays a lot more than other telecommunication companies for the direct sales position.
I My love my immediate supervisor and really like my team members. It is a very relaxed atmosphere and great place to make a career.
Great benefits package (Health, Dental, Vision, Prescription, Short term/Long term disability, Supplemental insurance, life insurance, 401 k, discounted stock options, multiple stock options, discounted cable, discounts towards Universal Studios tickets, etc.) They match your 401 k contributions up to 4.5% of your income which is outstanding.
Also, very generous holiday, vacation, flex, floating holiday and other time off schedule. Full time employees start with 1 week of paid vacation (based on your previous years earnings to calculate your hourly) after the first 90 days of probation. After 5 years of employment, it will increase to 2 weeks and up to three weeks after ten.
Also, in my experience race, gender, etc. does not play a part as most of the my team members and immediate higher ups are considered to be minority.
I believe that Comcast genuinely cares about its employees. They are always asking, surveying how they are doing and what can be done to foster a better atmosphere. There is an open door policy and all employees have access to HR and Comcast Listens which allows for anonymous whistle blowing or sharing of other concerns.

Cons

Comcast is too big for its own good. The right hand does not know what the left hand is doing. Even though each department has put emphasis on their own teams, they do not communicate and cooperate effectively with other departments to streamline the processes and offer better internal/external customer service experience.
Even though are sales channel is paid generously, the same cannot be said of other departments which could lead to low employee morale and performance. This explains why Comcast consistently ranks on the bottom of JD Power customer service rankings for telecom providers.
Also, most of Comcast's training is via Comcast University which is done online by the employee. Even though virtual setting has its advantages (cost/resources), it fails to adequately prepare some employees for their specific job. For example, in the sales arena, there are a million online modules that will teach an employee about tech., brand, etc. but fail to teach actual sales training.
Lastly, Comcast needs to empower employees to make basic decisions and avoid multiple layers of decisions for a routine task.

Advice to ManagementAdvice

I would advise upper management to empower front and mid level managers to have more autonomy in their decision making. Steam line processes and allow your sales reps a little authority in order to minimize cost/manpower hours waste and allow for better customer service experience.

Recommends
Positive Outlook
Approves of CEO

2326 Other Employee Reviews for Comcast (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    Way to many changes in sales department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - DSR Winback Representative in Houston, TX
    Current Employee - DSR Winback Representative in Houston, TX

    I have been working at Comcast full-time (more than 3 years)

    Pros

    flex hours and great benifits

    Cons

    too many changes no work life balance

    Advice to ManagementAdvice

    better promotion

    Doesn't Recommend
    Neutral Outlook
  2. 1 person found this helpful  

    Not what I expected,at all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commtech IV in DeKalb, IL
    Former Employee - Commtech IV in DeKalb, IL

    I worked at Comcast full-time (more than 8 years)

    Pros

    Discounted services,above average insurance(still costly )in certain areas utilization of take home vehicle

    Cons

    They claim to be a veteran friendly company. I can tell you that I have never been treated so disrespectfully by any company in my 30 yrs of employment .They claim to be customer service oriented then why do they have the lowest customer service rating of any company in the United States. I have never seen such low morale among my coworkers. Essentially they spend the day wondering why they are being treated so horribly. That is no way to start your workday every single day. I've served in hostile zones with the U.S. Military and the morale was far better under those conditions. I'm quite sure that this is not what Mr. Roberts intended his company to be.

    Advice to ManagementAdvice

    If you really care about your employees maybe you should check out what's happening in your Dekalb, il office and that general area. I would be willing to speak one on one with upper management if need be, but I'm quite sure they aren't really concerned as long as their jobs are intact.

    No opinion of CEO
There are newer employer reviews for Comcast

Work at Comcast? Share Your Experiences

Comcast

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.