Comcast

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Comcast--Retention Department

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Retention Specialist  in  Tinley Park, IL
Current Employee - Retention Specialist in Tinley Park, IL

Pros

Comcast has one of the best benefit packages to offer such courtesy services, medical/dental/vision packages, and retirement plans.

Cons

The call volume is too high and the self-service options are too complex.

Advice to ManagementAdvice

The leadership at Comcast needs to be more hands-on with the customers and call center representatives so they can have a more realistic idea of how things impact the customers when they implement new policies, marketing/promotional plans, and other changes that occurrs in the company.

Recommends
No opinion of CEO

Other reviews for Comcast

  1.  

    Only worth the discounted services.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Advanced Services Repair Representative  in  Pittsburgh, PA
    Former Employee - Advanced Services Repair Representative in Pittsburgh, PA

    Pros

    The high discount on services employees receive.

    Cons

    Middle management is only concerned with metrics and sales numbers. The ability to repair services properly or solve customers challenges is not nearly as important as making the call as short as possible. If you are capable of pushy sales tactics then this repair department is for you. Also, be prepared to learn on your own time. New employee training is woefully short, especially since you will be supporting every facet of the business. Don't expect a nice office, a cubicle large enough to spin a chair in and clean restroom facilities. Also, be sure to plan your vacations a year in advance. I lost two vacation days because our scheduling system didn't allow me to take vacation days from October to December as we were "under-staffed".

    Advice to ManagementAdvice

    Empower the employees to resolve customer issues without the fear of a reprimand or firing. Mandatory sales numbers for repair representatives, terrible call center facilities, vacation scheduling and call metrics make a already stressful job downright miserable.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    job is great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Dispatcher  in  San Jose, CA
    Current Employee - Dispatcher in San Jose, CA

    Pros

    benefits are good, hours are good, pay is ok,-not great,fast pace.sit down all day- you will gain 20 pounds in a year by working there

    Cons

    while hours are good, you have to sit at your desk most of the time, work is repetitive and boring

    Advice to ManagementAdvice

    mangement need to be fair with everyone, i see alot of favortism going on in my department. otherwise everything is great

    Recommends
    Approves of CEO
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