Comcast

  www.comcast.com
  www.comcast.com
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New Hire

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Communications Technician in Atlanta, GA
Current Employee - Communications Technician in Atlanta, GA

I have been working at Comcast

Pros

Decent pay, great benefits package, career progression and advancement, opportunities and growth potential, immediate supervisors and local managers are right on

Cons

There really are not any cons except maybe overtime hours worked

Advice to ManagementAdvice

Understand the physical and psychological toll that such overtime hours will have on the health and well-being of your employees.

Recommends
Approves of CEO

2333 Other Employee Reviews for Comcast (View Most Recent)

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  1.  

    Not as good as it used to be....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at Comcast

    Pros

    Cable/Internet/Phone for reduced price.

    Family atmosphere that allowed you to make some great friendships.

    Cons

    Recent turnover in senior management resulted in several puzzling decisions, the help desk that basically kept the call center running was disbanded and several great employees were lost. Management seems locked into doing everything uniform rather than doing what works best.

    They are slowly nickel and diming employees by cutting back courtesy services, first PPV went from half off to only 20%, and now employees only get 20% off equipment they used to get for free. They are a billion dollar company and they act like a small business looking to make ends meet.

    Advice to ManagementAdvice

    Stop breaking things that work just to make everything uniform. If a process is working, there's no need to throw it out the window because other call centers do something different. Consider for a second that the process you just destroyed was the better way.

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    Decent job, less $ then advertised though.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Direct Sales - Winback in Baltimore, MD
    Current Employee - Direct Sales - Winback in Baltimore, MD

    I have been working at Comcast

    Pros

    Flexible schedule, great co-workers (in my case), the job is never boring.

    Cons

    MANY people have a very negative impression of Comcast; many doors you'll knock are impossible to sell based on poor prior experiences. Exposure to the elements can be tough, extreme heat & cold, on your feet for 6-7 hours straight, complicated order entry/technical process -- you only get paid for a sale if a tech completes the work properly, meaning that a bad tech can equal lost commission. Billing questions from customers after sale is done, lack of support handling customers-- can equal less time for selling.

    Advice to ManagementAdvice

    Stay contract/agreement free, customers prefer it. Lose contract labor, or at least admit that you totally "get what you pay for" in that regard and make adjustments accordingly. Unproductive manpower must be budgeted, to some extent, to ensure that you're able to respond to your customer's requests in a timely enough manner that meets their expectations, no exceptions.

    There can be no excuse for poor customer interaction, or any action on Comcast's part that causes the subscriber to question the value of their Comcast service and associated support.

    No opinion of CEO
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