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The ups and downs of call center life...

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Tier II in Silver Spring, MD
Current Employee - Tier II in Silver Spring, MD

I have been working at Comcast

No opinion of CEO
No opinion of CEO

Pros

Great benefits package, medical dental, vision, complimentary services, educational reimbursement and ESPP are outstanding. Although the pay is mediocre at best when compared to other companies in telecommunications and IT, the benefits package does make up for some of the gap.

Cons

Lack of communication in a communications company. People are hired with little to no experience to do their job and their responsibilities end up being shifted to other employees. Way too much hand holding and turn over.

Advice to Management

Hire (and hold) more qualified people!!! Stop hiring people for technical jobs WHO ARE NOT TECHNICALLY PROFICIENT!

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  1. Helpful (1)

    It Comcasticly sucks

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AP Tech Support in New Castle, DE
    Current Employee - AP Tech Support in New Castle, DE

    I have been working at Comcast

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The benefits. Free cable services and the tutition reimbursement are great. You can't beat free TV, Internet, and $15 a month phone service. And management is always willing to adjust work schedules to fit school schedules.

    Cons

    Only way to get promoted or to move to another department is to know someone. Favoritism does rule this company. The company only cares about getting services installed and not about it working correctly. There is no accountability on the field techs to do their job or the customer service reps to do thiers either. Only thing anyone is held accountable for are their sales metrics.

    Advice to Management

    stop playing favorites an force accountability on those who do not do thier job.


  2. Helpful (1)

    my experience with comcast could have been better

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retention CAE in Tinley Park, IL
    Current Employee - Retention CAE in Tinley Park, IL

    I have been working at Comcast

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Then benefits with comcast are wonderful....and the free cable, phone, and internet are great aswell

    Cons

    atmospher is negative, rigid work environment....It feels like a military envirinment. Adults are managed like children. A bathroom break causes heads to turn. You are expected to be plugged into your phone and every work that comes out of your mouth is literally recorded. And can then be used against you if desired.

    Advice to Management

    Allow for a mute on the phone system so that if I sneeze due to allergies or a cold I can prevent the customer on the other line from sharing my experience.


There are newer employer reviews for Comcast
There are newer employer reviews for Comcast

See Most Recent

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