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Helpful (1)

Retail Personal Banker

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Retail Personal Banker in Dallas, TX
Current Employee - Retail Personal Banker in Dallas, TX

I have been working at Comerica full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Compensation is slightly higher than other retail banks in region. Conservative lending strategy means affluent and loyal clients.

Cons

Steep sales goals for loans, especially HELOCS AND BELOCS. Not many high traffic locations means you have to seek out business rather than business walking in. Technology and products are behind the curve.

Advice to Management

Increase focus on technology for employees and clients.

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  1. 24 years at Comerica

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Auburn Hills, MI
    Current Employee - IT Manager in Auburn Hills, MI

    I have been working at Comerica full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Comerica generally cares about their employees. The is resistance against outsourcing. Working conditions and environments are good to excellent. The company put a lot of focus and training into improving employee behaviors. Very low employee turnover in IT.

    Cons

    Process improvement has been identified as a benefit so a lot of work has been done to improve processes. However, we have processed ourselves to death in several areas. Too many processes and controls when they aren't needed just to say the process has been changed with little real measurement of if the change was positive. Staff is aging in IT. Many of the key resources are either already at retirement age or very close. Key people have been retiring at an alarming rate as the economy has been improving. industry pressure to do more with less staff have worked against bringing in replacement staff in time to get them trained and up to speed. It also causes problems because some of the senior are twice as productive as junior staff that hasn't completely developed making a one to one replacement not equivalent..

    Advice to Management

    Comerica is highly critical of their managers. Most tend to focus performance reviews on the few things that went wrong and forget about the thousands of things that went right. This is common to the IT corporate culture. It would improve moral and productivity to focus more on achievements than just misses alone. Advancement in management is almost non-exsistant for the past several years. Most new managers have been hired from the outside because internal managers and staff are rarely seen as acceptable candidates for promotion versus outside staff without a background at Comerica.


  2. Helpful (1)

    Micromanagement everywhere.

    Former Employee - Anonymous Employee in Livonia, MI
    Former Employee - Anonymous Employee in Livonia, MI

    I worked at Comerica (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent benefits. Ten paid holidays.

    Cons

    All tasks are micromanaged with the Kronos time management system. You have to punch a time clock all day long. If you are data entry and the phone rings, you have to punch out from the data entry task and enter the answer the phone task. You also must keep count of your phone calls, the items you file, and how many items you keyed in the system. You also must use your user id to use the photo copier! You reviews which are done twice a year are based on your Kronos totals. If you work one minute of unauthorized OT, you are placed on corrective action. If you are not comfortable with Micromanagement, Comerica is not the place for you to work.

    Advice to Management

    Let the employee do their jobs instead of being "Big Brother!" You will lose plenty of talented people.


There are newer employer reviews for Comerica
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